Branch Manager - Group Loans

The Branch Manager Group Loans will be responsible for overseeing the overall branch operations with a strong focus on group lending (JLG/SHG). The role involves driving business growth, portfolio quality, team management, and ensuring compliance with NBFC policies and regulatory guidelines.

Key Responsibilities:

Manage end-to-end branch operations for group loan business.

Drive disbursement targets and achieve business growth as per company objectives.

Monitor and control portfolio quality, PAR, and delinquency levels.

Lead, train, and supervise field staff, credit officers, and branch team.

Conduct group formation, center meetings, and customer relationship management.

Ensure proper credit appraisal, documentation, and loan processing as per policy.

Strengthen customer acquisition and retention in the assigned territory.

Implement effective collection strategies to maintain healthy repayment rates.

Ensure adherence to internal audit, compliance, and regulatory norms (RBI/NBFC guidelines).

Prepare branch MIS reports and review performance metrics regularly.

Handle customer grievances and resolve field-level operational issues.

Coordinate with regional office and support branch expansion initiatives.

Key Skills & Competencies:

Strong knowledge of Group Loans / JLG / Microfinance operations

Leadership and team management skills

Credit assessment and risk management

Collection and recovery management

Good communication and stakeholder management

Strong analytical and decision-making skills

Eligibility Criteria:

Graduate / Postgraduate in Finance, Commerce, Business Administration or related field

5–8 years of experience in NBFC/MFI with minimum 2–3 years in a supervisory/Branch Manager role

Proven experience in handling Group Loan portfolio

Strong understanding of rural/field operations preferred

Preferred Requirements:

Experience in Microfinance / JLG lending model

Willingness to travel extensively within the branch territory

Local language proficiency

KPIs / Performance Metrics:

Disbursement & AUM Growth

Portfolio Quality (PAR, NPA)

Collection Efficiency

Customer Acquisition & Retention

Team Productivity and Branch Profitability