Branch Manager - Jeddah

JOB PURPOSE:

To effectively manage the branch to deliver sales and budget targets, offer high level of customer service, and create challenging and healthy environment where staff can develop. This includes ensuring branch is fully compliant with operations and credit.

KEY ACCOUNTABILITIES:

Generic Accountability

 Ensure adequate staffing of each department within the branch

 Manage selection of branch sales staff

 Complete appraisal forms and collect input from the segment Area Manager and send completed

form to Head of Branches to handover to HR

 Be visible to customers and staff

 Branch Sales

Job Specific Accountabilities

 Ensures that the branch is running smoothly and effectively

 Maintain high level of customer service and handle customer complaints with TAT

 Implement transformation initiatives as part of the LEAP program (e.g. Customer programs, new

roles)

 Implement Personal Banking sales initiatives (e.g., products to push, sales campaigns, ways to

approach customers, etc.)

 Develop and implement further sales initiatives (e.g. bring in new business using personal contacts,

direct sales force and branch staff)

 Monitor and ensure branch performance meets KPI targets per customer segment

Manage the branch performance by participating in and leading daily retail sales team meetings and

weekly service team and full branch meetings

 Provide direct coaching, mentoring and guidance to all staff

 Identify staff training needs (products, systems, sales skills) and address them

 Maintain satisfactory record on branch reports from Internal Control, Credit & CBO examination,

and Internal, External, Auditors

 Incident report

 Elite Customer Relationship Management

 Support to Elite / DS / HO

 Sales target and MIS

 Review Audit and Compliance reports related to the branch and insure that corrective actions are

taken when required and ensure they are not repeated any further

 Ensure staff punctuality and attendance

 Ensure that no work is left pending by assigning tasks to the proper departments and allocating it

fairly to staff within departments

 Monthly review and approve KRI’s in RCSA system

 Monthly, a surprise cash count needs to be conducted

 Conduct a surprise check on Branch for cash, Teller, vault and ATM/CDM along with other Branch

affairs

Specific Accountability

 Work closely with the Head of Branches to achieve the agreed sales targets

 Decide with the Head of Branches how to allocate yearly targets to different sales staff in branch

 Development of new sources of business

 Attend queries received from other banks and internal customer to take necessary action

QUALIFICATIONS & EXPERIENCE:

Minimum Qualification

 Bachelor’s degree in any discipline with substantial credit and customer service experience in the

branch network.

 Understanding of Financial / Banking products and services

 Experience at managing cross border and dealing with other cultures

 Understanding of KSA Banking System

 Knowledge of customer service principles

Minimum Experience

 10 years’ relevant experience in the banking sector with at least 5 years in similar positions of

progressively increasing managerial responsibilities in the branch network