Branch Manager (Khan's Tutorial Ozone Park)

In-Person Branch Manager Job Description

Reports To: CEO
Employment Status: Part-Time (2-3 days per week)

About Khan’s Tutorial

Khan’s Tutorial is a New York City based tutoring company for K-12 students that strives to increase knowledge, encouragement and community in its students and families. With 32 years of experience in tutoring, test prep, and community programs, Khan’s Tutorial continues to serve thousands of students and families in supporting their academic goals and beyond through our on-line live instructional classes.

Job Description

Khan’s Tutorial is looking for a highly motivated, engaging, and detail-oriented individual with strong communication skills to oversee branch operations and lead the enrollment process. This individual will be responsible for the overall success and day-to-day functioning of the branch, including staff leadership, operational coordination, and student enrollment. The Branch Manager will work closely with new and current families to guide them through the enrollment process from start to finish. Once families are enrolled, their continued care and oversight will be shared with Senior Operations members, fellow Branch Managers, Branch Coordinators, and Instructors throughout their time at Khan’s Tutorial.

Locations Offered

• Khan’s Tutorial Jamaica-Wexford (177-16 Wexford Terrace, Jamaica, NY 11432)
• Khan’s Tutorial Hillside-Parsons (160-14 Hillside Avenue, Retail C Jamaica, NY 11432)
• Khan’s Tutorial Bellerose-Long Island (258-15 Hillside Ave. Floral Park, NY 11004)
• Khan’s Tutorial Brooklyn (188 Dahill Road, Brooklyn, NY 11218)
• Khan’s Tutorial Ozone Park (86-01 101 Avenue Ozone Park, NY 11416)
• Khan’s Tutorial Jackson Heights (37-20 74th St., Jackson Heights, NY 11372)

Key Responsibilities (Other duties may be assigned as needed)

• Manage the student enrollment process using CRM (Customer Relationship Management) software and tools. Training for all software will be provided.

• Work closely with department leaders to develop a strong understanding of program offerings and identify the most appropriate options for different student needs.

• Organize new inquiries and guide prospective families toward the appropriate next steps, including Trial Classes and Web/Phone-Assisted Enrollments.

• Respond to family inquiries regarding class schedules and availability

• Ensure a smooth and welcoming onboarding experience for all new students and families.

• Collaborate with fellow managers to ensure proper follow-up and continued oversightpost-enrollment

• Take ownership of the branch’s overall operations to maintain a smooth and cohesive branch experience.

• Serve as a primary point of contact for branch staff, addressing questions, concerns, andfeedback

• Coordinate with the Facilities Team on deliveries, supplies, and maintenance to ensure thebranch is properly equipped and operational.

• Work closely with the HR and Operations team to coordinate staffing needs and communicatescheduling requirements for the branch staff

Requirements

• Must be a college sophomore or above, preferably pursuing a degree in business, business administration, or a related field. Candidates should have a minimum SAT score of 1400 and a 3.4 GPA.

• Business Management

• Communications

• Psychology

• Entrepreneurship

• Finance

• Public Relations

• Economics

• Experience in tutoring, coaching, sales, & education management preferred.

• Preferred languages: Bengali, Tibetan, Nepali, Urdu, Spanish

• Prefer experience in Salesforce/Pipedrive, a strong understanding of the sales console, converting leadsinto opportunities, and customer engagement. Training for Pipedrive will be provided upon hire.

• Must be skilled in use of Google Sheets, Google Docs, and the Google Suite.

• Must be detail oriented and have a strong set of oral and written communication skills.

• Willingness to learn and explore new processes and technologies.

Availability

• Availability to work in person on both Saturdays and Sundays.
• Availability for 2 hours of remote work between Tuesday and Thursday to complete follow-up phone calls and other enrollment-related tasks.

Compensation: Starting Year 1 $18 - $20 per hour Commission Eligible for all closed enrollments

If interested, please email your resume to the Human Resources team at [email protected] and CEO, Dr. Ivan Khan at [email protected]

Pay: $18.00 - $20.00 per hour

Work Location: In person