Branch Manager, Klang

About the role

The primary purpose of a Branch Manager is to assume leadership responsibility for a bank branch, ensuring its overall success and adherence to the bank's strategic goals and objectives. This critical role involves multifaceted responsibilities, including responsibilities in leadership, operations, finance, team management, customer service, compliance, community engagement, reporting, problem-solving, and continuous improvement.

Key responsibilities

• Develop and execute strategic plans that align with the bank's objectives, focusing on business growth, customer satisfaction, and profitability
• Implement innovative strategies to remain competitive in the market and adapt to changing industry trends
• Identify growth opportunities and market trends to stay competitive in the banking industry
• Manage profitability through relationship building via cross selling, to create stickiness, prudent and efficient spending as well as to generate sufficient returns to meet shareholders' expectations
• Conduct a Financing Review Committee meeting (FRC) and sales meeting based on the terms of reference set
• Direct all operational aspects including distribution operations, customer service, human resources, administration and sales
• Bring in the highest quality assets that consume capital and generate sustainable earnings that commensurate with the risk that the bank is willing to take
• Supervise activities of financing account under Branch portfolio (Credit review, collection visit and credit recovery advisory services) to ensure Branch Asset Quality at specified level
• Comply with all policy, procedures and guidelines by regulatory Authorities (BNM, Ministry and others relevant authorities)
• Monitor key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed

About you

• Understand all requirements in the MO138 (Management and Control Branch Operations), MO01 (Credit Operating Manual), MO134 (Documentation and Funding withdrawal in CAD/CAC) and all relevant Manual
• Well equipped with AMLATFA and others instruction issue by Bank Negara Malaysia
• Fully understanding on Organization Chart, Risk Management, Risk type and each staff responsibility including understanding 3 layer of risk defense in bank risk management (Credit Risk, Market & Liquidity Risk and Operational Risk)
• Understanding on OSHA (MO-100)
• Ability to set/prepare KPI annually for each staff and to ensure each staff manage and achieve their respective KPI
• Ability to Lead, Motivate and Staff Coaching to achieve positive impact on Branch performance and situation