Branch Manager – Retail Banking

Company Description Suryoday Small Finance Bank Ltd. is a new-age, customer-centric bank with strong roots in financial inclusion, having evolved from a microfinance institution that has served over a million customers since 2009. Known as the “Bank of Smiles,” the bank focuses on making banking easy, rewarding, and accessible for diverse customer segments. It offers high-value saving solutions such as Savings Accounts and Fixed Deposits, designed to help customers maximize returns while meeting changing financial needs. Suryoday provides inclusive credit products, including microfinance and small business loans, while leveraging digital banking, Aadhaar-enabled services, NPCI platforms, and mobile-first solutions to deliver secure, convenient experiences. The bank is committed to serving unserved and underserved communities through innovative and responsible banking practices across multiple geographies.

Role Description This is a full-time, on-site Branch Manager – Retail Banking role based in Anthiyur. The Branch Manager will oversee day-to-day branch operations, including managing customer service, supervising staff, and ensuring compliance with internal policies and regulatory requirements. The role involves driving branch business growth through acquisition of new customers, deepening relationships with existing customers, and promoting savings, deposits, and retail loan products. The Branch Manager will monitor branch performance, manage budgets and targets, and implement local marketing initiatives and outreach activities aligned with the bank’s financial inclusion goals. The role also requires maintaining strong risk management practices, ensuring accurate documentation, and fostering a positive, ethical, and performance-driven work culture at the branch.

Qualifications

• Candidates should possess strong retail banking and branch operations skills, including customer service management, cash and vault management, and day-to-day transaction oversight.
• Candidates should possess business development and sales skills, with experience in cross-selling savings, deposits, and loan products, and achieving branch revenue and growth targets.
• Candidates should possess team leadership and people management skills, including mentoring staff, performance management, and building an inclusive, collaborative branch environment.
• Candidates should possess risk management and compliance skills, with familiarity in regulatory guidelines, KYC/AML norms, and internal audit and documentation standards.
• Candidates should possess digital and analytical skills, including comfort with core banking systems, digital banking platforms, and the ability to analyze branch performance metrics.
• Bachelor’s degree in Finance, Commerce, Business Administration, or a related field; a postgraduate degree or professional banking certification is an advantage.
• Prior experience in retail banking or financial services, preferably in a branch leadership or supervisory role, is highly beneficial.
• Strong communication and interpersonal skills, local language proficiency, and familiarity with the Anthiyur region or similar markets will be an added advantage.