Branch Manager- Service Point

Company Name: Walton Hi-tech industries Plc

Location: Anywhere in Bangladesh

Job Type: Full-Time

Workplace Type: Full-time

Job ID: IJOB202670244

• Supervise overall activities of the Service Point.
• Distribute tasks among all employees and take regular follow-ups to ensure their best productivity.
• Monitor the pending works and assign experts properly to get the best possible output to achieve better customer satisfaction through the committed TAT.
• Ensure all relevant software is updated regularly to keep the same balance both physically and in the database.
• Maintain overall discipline in service points among all employees according to company rules and regulations.
• Submit monthly and other reports as per monitoring requirements. Also, inform the monitoring department if any discrepancy is found or critical situations arise.
• Supervise accounts and inventory activities to make sure that the concerned officer maintains the process as per their JD (ex: cash book, bill collection, bill book issue, excess cash handling, fixed loans of service experts, tools bag/tools, etc).
• Supervise customer care executives’ activities like receiving, delivery, software updates, proper grooming (according to CRS department instructions), behaviors of customers, etc.
• Take initiatives regarding long-time undelivered products by issuing registered letters and other measures according to the policy.
• Ensure proper and maximum utilization of pickup and messenger facilities and provide support to concerned channel partners.
• Maintain proper documentation, approval process, and communication with concern sections for a smooth adjustment process with channel partners (plaza & distributors).
• Maintain proper use of fixed assets and take necessary action if found unusable.
• Supervise proper use of safety items/tools of service experts while working (checklist of cylinders, fire extinguishers, etc), if discrepancies then forward them to the compliance section.
• Maintain effective communication with concerned sales & marketing officers, and channel partners through regular visits and over phone activity.
• Monitor compliance and legal section instruction to keep updated all the license, deed documents, and legal issues with effective correspondence of local/concerned authorities.
• Performing any other tasks and special work as per requirements.

Requirements

• Experience: 3+ years
• Education:
• Skills: back office operations, administrative tasks, customer service management, call center operations, responsibilities, service management, it service delivery, contact center management, daily operations, daily operations management

Last Date of Application: 28 October 2026