Branch Manager-south 1 & 2

Job Summary

Position Description: Branch Manager

Job Title: Branch Manager

Department: Branch Banking

Location: Branch

Type of Position: Full-time

Reports To: Cluster Head/Regional Head - Branch Banking

Direct Reporting: RM; bde/aam/am

Dotted Line Reporting: BOO/BOSM

Role Purpose Objective

• This role is responsible for driving the entire business targets for liabilities assigned to the branch; manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements; focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan's products and services; oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
• The incumbent monitors daily performance of branch staff and manages a team of 5 to 7 employees.
• This role is applicable only to Gold Silver Branches.

Size of the Role

Financial Size

• Entire liability target for the branch
• CASA Book - as per the branch
• TASC Book - as per the branch
• BB-FIG Book - as per the branch
• Segmentwise book (NR, Senior Citizen, HNI etc) - as per the branch

Non-Financial Size

• Number target for all the respective products.
• CA
• SA
• TASC
• Senior Citizen
• HNI
• NR

Key Duties Responsibilities of the Role

Business

• Implement branch specific marketing communication strategies to continuously strengthen the Ujjivan brand.
• This role is responsible for driving the entire business targets for liabilities assigned to the branch.
• Manage exceptional customer service, proactive sales environment and efficient branch operations, while adhering to regulations/compliance requirements
• Focus on retaining existing customers, increasing the customer base and cross-selling Ujjivan's products and services
• Oversee branch operations, cash management and service quality; work closely with product and marketing teams to drive campaigns at their branches.
• Monitor daily performance of branch staff.
• To manage a team of 5 to 7 employees.
• Cascade targets the branch targets to the respective staffs and ensure achievement is tracked through periodic reviews.
• Ensure all deferrals taken are cleared within the specific period.
• Monitor the overall portfolio of the branch; ensure adherence to compliance and regulatory norms are met.

Location - Vellore,Bodinayakanur,Sathyamangalam,Erode,Vaikom,Kottarakkara,Rajapalayam,Nagercoil,Haveri,Thiruvananthapuram,Chengalpattu