Branch Manager/Operations Manager

Job Overview:

Lead the branch to achieve sales growth, smooth operations, and high customer satisfaction. Managing the team, control costs, and drive overall business performance.

Job Descriptions:

• Manage the branch operational and financial performance of P&L by identifying new
  business opportunities and implementing new sales strategies.
• Lead the branch to achieve sales growth, smooth operations, and high customer satisfaction.
  Managing the team, control costs, and drive overall business performance.
• Lead Branch Operations to ensure smooth daily logistics and freight forwarding operations to meet service standards and customer satisfaction.
• Guide, motivate, and build a high-performing team to ensure staff productivity and retention.
• Customer Relationship Management to foster strong client relationships to retain key accounts and secure repeat business.
• Manage branch financial performance by controlling costs and optimizing profitability.
• Ensure branch compliance with customs regulations, company SOPs, and industry standards to mitigate risks.

Requirements:

• Minimum 8 years in freight forwarding/logistics; at least 3 years in a managerial role.

• Well understanding of customs clearance, air/sea/land logistics, and Johor region market.

• Excellent interpersonal and communication skills (English & Bahasa Malaysia).

• Strong problem-solving and decision-making capabilities.

• Proficient in MS Office and logistics systems, processes and compliances.