Branch Operation and Administration Manager

Responsibilities:

• Supervise branch operation team to ensure smooth and efficient day-to-day operations with emphasis on quality banking services
• Assist the Branch Manager to achieve the designated business targets through active formulation and implementation of business plans
• Optimize workflow of the supervised business routine, so as to enhance operating efficiency and cost-effectiveness
• Negotiate, coordinate and work closely with relevant internal and external parties to enhance teamwork
• Develop long-term banking relationships with customers, identify existing and prospective customers' needs of financial services,
• Handle customers’ complaints, monitor the service quality and strive for continuous improvement
• Monitor branch operation to ensure full compliance with the Bank's policies, related banking ordinances, and other regulatory requirements
• Perform other duties as delegated and assigned by the management

Requirements:

• Degree holder or above, with qualifications in IIQE & HKSI
• At least 5 years relevant experience in banking, in which at least 1 year management experience;
• Strong organizational, analytical and problem solving skills
• Sound knowledge of banking operations and related policies, legal and regulatory requirements
• Strong communication and interpersonal skills with good command of both spoken and written English and Chinese, including Putonghua
• Proficient in MS office applications including Word, Excel, PowerPoint and Chinese word processing

If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course.