Branch Operations & Customer Experience Manager

Description

Job Opportunity | Branch Operations & Customer Experience Manager

Company: Chord

Location: Dammam, Saudi Arabia

Employment Type: Full-Time

Role Overview: Chord is looking for a Branch Operations & Customer Experience Manager to lead day-to-day operations while ensuring a seamless customer journey and supporting business growth.

This role combines operations management, customer experience, and commercial awareness, requiring someone who can balance execution with performance.

Requirements

• Experience in operations, customer service, or branch management
• Strong leadership and organizational skills
• Ability to handle multiple responsibilities effectively
• Experience in fast-paced environments
• Strong communication skills in English

Roles And Responsibilities

• Manage branch operations and ensure smooth daily execution
• Oversee customer experience and service quality
• Monitor order flow and ensure timely delivery
• Support revenue growth through operational efficiency
• Coordinate between teams to maintain alignment
• Identify gaps and improve processes continuously