Branch Operations and Service Manager

Job highlights

• Academic score: Minimum 55% . Institution tier: Tier 1 / Tier 2 .
• Required Certification / s: NA .
• Required Training / s: Branch Operations,Customer Service .
• Required work experience
• Required Competencies: - Customer Orientation
• Required Knowledge: - Branch operations
• Required Skills: - Interpersonal skills
• Required abilities

Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Swadesh Banking

Office Location:

Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities:

• • Oversee branch operations
  • Ensure high service standards
  • Manage customer relationships
  • Ensure compliance with banking norms

Additional Responsibilities:

• • Support branch acquisition targets
  • Coordinate with product and operations teams
  • Maintain MIS and reports

Reporting Team

• Reporting Designation:
• Reporting Department:

Educational qualifications preferred

• Category:
• Field specialization:
• Degree:
• Academic score: Minimum 55%
• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Branch Operations, Customer Service

Required work experience

• Industry: Banking, Financial Services
• Role: Branch Operations, Customer Service
• Years of experience: 4 to 8

Key Performance Indicators: - Service quality score

• Compliance adherence
• Customer satisfaction
• Operational efficiency

Required Competencies: - Customer Orientation

• Operational Excellence
• Communication
• Problem-solving

Required Knowledge: - Branch operations

• Banking products
• KYC norms

Required Skills: - Interpersonal skills

• MS Office
• CRM usage

Required abilities

• Physical: NA
• Other: Leadership, Decision-making

Work Environment Details: Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)
• Vehicle: Two-Wheeler Vehicle
• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives
• Contract Types: Full-time, Permanent
• Time Constraints: Standard banking hours
• Compliance Related: Adherence to RBI and internal policies
• Union Affiliation:

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.