Branch Operations (Assistant Vice Manager / Manager/Assistant Manager)

Chong Hing Bank Limited was founded in Hong Kong in 1948. The Bank and its subsidiaries (including Chong Hing Securities Limited and Chong Hing Insurance Company Limited) offer comprehensive commercial banking and financial services to individual and corporate customers. These services include HKD and foreign currency deposits, credit, foreign exchange, wealth management, investment, securities, insurance and mandatory provident fund. The Bank currently operates a network of more than 30 branches in Hong Kong as well as 1 branch in Macau, 17 branches and sub-branches in Mainland China. In recent years, the Bank has been actively expanding its business. To cope with the Bank's rapid growth, we are now inviting high calibre candidates to join us and develop successful careers with us.

Responsibilities

• Supervise the counter services to ensure smooth and efficient branch operations
• Enhance customer services quality and assist in resolving customer complaints
• Prevent misconduct by checking and monitoring the daily operations
• Provide recommendation on the improvement of branch operation and work processes
• Ensure the branch operates in compliance with the bank’s policies, procedures, guidelines and regulatory requirements

Requirements

• Secondary education or above
• Minimum of 5 years’ working experience in Retail Banking Operations
• Solid knowledge of banking operation procedures, general banking products and regulatory requirements
• Customer-oriented with good communication and interpersonal skills
• Mature, independent and able to work under pressure
• Proficient in both spoken and written Chinese (Mandarin and Cantonese) and English
• Candidate with less experience may be considered as Assistant Manager, Branch Operations

Benefit / Other Information 5-day week

Discretionary bonus

Education subsidies

Birthday leave

Marriage leave

Extra maternity leave

Extra Paternity Leave

Examination leave

Insurance plan

Medical plan

Family medical plan

Dental plan

We offer competitive remuneration package and promising career opportunities to the successful candidates. Interested parties, please send full resume with current & expected salary and the date of availability to The HR Division, G.P.O. Box 2535, HK , or by clicking Apply Now. Please quote reference on your application. Information provided will be treated in strict confidence and only be used for recruitment purposes. Personal data of unsuccessful applications will be destroyed 24 months after the completion of the recruitment and selection exercise.

The Mandatory Reference Checking (MRC) Scheme is a regulatory framework established by the Hong Kong Monetary Authority, which requires banks to check the conduct history of prospective employees for positions defined under the scheme. Therefore, MRC will be a part of our selection process if you apply for the in-scope positions. For details, please refer to the “Frequently Asked Questions for In-Scope Individuals” (https://www.hkab.org.hk/en/page/5/mandatory-reference-checking-scheme-phase-2) published by HKAB.