Branch Operations Associate

WritingJob Description – Banking Operations Executive

Company: ICICI Bank
Job Title: Banking Operations Executive
Industry: Banking and Financial Services

Job Summary

ICICI Bank provides retail and corporate banking, lending, payment, and financial services to individuals and businesses.

We are looking for a detail-oriented Banking Operations Executive to support branch documentation, customer service operations, record management, and data verification. The candidate will be responsible for checking documents for completeness, maintaining accurate records, updating internal systems, preparing daily reports, and coordinating service requests in accordance with the bank's internal policies and procedures.

Key Responsibilities

• Manage and maintain branch documentation and customer-service records.
• Verify customer forms and supporting documents for accuracy and completeness.
• Identify missing information, discrepancies, and documentation errors.
• Handle customer queries and coordinate banking service requests.
• Update customer information and service-request details in internal systems.
• Maintain accurate records, operational trackers, and documentation files.
• Prepare daily transaction-support reports and service-request summaries.
• Use Microsoft Excel to maintain records, track requests, and prepare reports.
• Coordinate with branch staff and relevant departments to resolve pending requests.
• Monitor service requests and follow up on unresolved cases.
• Escalate complex issues and documentation discrepancies according to internal procedures.
• Ensure confidentiality of customer information and compliance with banking policies.
• Support daily banking operations and contribute to efficient customer service delivery.

Candidate Requirements

• Bachelor's degree in any discipline, preferably in Commerce, Finance, Business Administration, or a related field.
• Experience in banking operations, documentation, data entry, or customer service is preferred.
• Good knowledge of Microsoft Excel and basic computer applications.
• Strong attention to detail and accuracy in data verification.
• Good customer-handling and communication skills.
• Ability to maintain records and manage documentation systematically.
• Understanding of banking operations and customer-service procedures.
• Strong organizational, coordination, and problem-solving skills.
• Ability to handle multiple tasks and meet deadlines.
• Professional attitude and commitment to maintaining customer confidentiality.

Required Skills

• Documentation Management
• Customer Handling
• Microsoft Excel
• Data Verification
• Banking Operations
• Record Management
• Communication Skills
• Reporting and Documentation
• Data Entry and Accuracy
• Service Request Coordination
• Attention to Detail
• Problem Solving

Pay: ₹300,000.00 - ₹400,000.00 per year

Work Location: In person