Branch Operations Executive

Branch Operations Executive

Company: uSMART Securities Singapore
Location: Singapore
Department: Branch Operations / Retail Business
Employment Type: Full-time
Reporting To: Branch Manager / Head of Branch Operations

Job Overview

We are looking for a proactive and organised Branch Operations Executive to support the day-to-day operations and administrative activities of our Singapore branch.

The role will cover branch administration, event coordination, customer-facing activities, vendor coordination and operational support. As a brokerage firm, the successful candidate will work closely with the Branch, Marketing, Operations, Compliance and other internal teams to ensure the branch operates smoothly and provides a professional experience for clients and visitors.

This is a hands-on role suitable for someone who is organised, detail-oriented, proactive and comfortable managing multiple tasks and stakeholders.

The role requires a 5-day work week, including weekends and public holidays, based on the branch's operating schedule. Working hours will be on a shift basis, either 9:00 AM–6:00 PM or 10:00 AM–7:00 PM.

Key Responsibilities

1. Branch Operations & Administration

• Support the daily administrative and operational activities of the Singapore branch.
• Coordinate branch facilities, office supplies, equipment, maintenance and general housekeeping.
• Liaise with building management, contractors, vendors and service providers on branch-related matters.
• Manage administrative records, invoices, purchase requests and other branch documentation.
• Assist with branch expenses, payments and basic administrative reporting.
• Ensure the branch is well-maintained, organised and professionally presented.

2. Branch Events & Activities

• Support the planning and execution of branch events, client activities, seminars, workshops and promotional activities.
• Coordinate event logistics including venue setup, registration, materials, refreshments, equipment and vendor arrangements.
• Work closely with Marketing and Business Development teams to ensure smooth execution of branch events.
• Coordinate with internal teams and external vendors before, during and after events.
• Assist with event invitations, attendance tracking, registration and post-event follow-up.
• Provide on-site operational support during branch events and activities, including weekends and public holidays where required.

3. Client & Branch Support

• Provide administrative and operational support for branch walk-in clients and visitors.
• Assist the Branch team with client appointments, meetings and other branch activities.
• Coordinate meeting rooms and ensure meeting facilities are properly prepared.
• Support the Branch team in maintaining a professional and welcoming client environment.
• Escalate client or operational issues to the relevant internal teams when required.

4. Internal Coordination

• Work closely with Branch, Marketing, Operations, Compliance, Finance, IT and other relevant departments.
• Support internal meetings, branch communications and administrative coordination.
• Follow up on operational tasks and ensure matters are completed within the required timelines.
• Maintain proper documentation and records in accordance with company procedures.

5. Vendor & Expense Management

• Coordinate with external suppliers and service providers for branch-related requirements.
• Obtain quotations, arrange purchases and follow up on invoices and payments.
• Monitor branch-related expenses and ensure proper documentation is maintained.
• Assist in evaluating vendors and identifying opportunities to improve cost efficiency and service quality.

6. Process Improvement

• Identify areas where branch administrative and operational processes can be improved.
• Develop and maintain administrative checklists, procedures and records where required.
• Support the implementation of new branch initiatives, systems and operational processes.
• Take initiative to resolve day-to-day operational matters and ensure the branch runs efficiently.

Working Hours

• 5 working days per week, including weekends and public holidays.

• Working days will be scheduled according to the branch's operating requirements.

• Shift hours:

  • 9:00 AM – 6:00 PM, or
  • 10:00 AM – 7:00 PM

• Flexibility to support branch events and activities outside regular working hours when required.

Requirements

• Diploma or Bachelor's Degree in Business Administration, Management, Hospitality, Marketing or a related discipline.
• 2–4 years of experience in branch operations, administration, retail operations, events, customer service or a similar role.
• Experience in financial services, brokerage, banking or other regulated industries would be an advantage.
• Experience supporting events, seminars, workshops or client-facing activities is preferred.
• Strong organisational and coordination skills with good attention to detail.
• Proactive and independent, with the ability to take ownership of tasks without requiring constant instructions.
• Good communication and interpersonal skills.
• Comfortable working with internal teams, clients, vendors and external partners.
• Good command of written and spoken English.
• Proficient in Microsoft Office, particularly Excel and PowerPoint.
• Able to work in a fast-paced environment and manage multiple priorities.
• Willing and able to work on weekends and public holidays as part of the regular 5-day work schedule.

Key Competencies

• Branch Operations & Administration
• Event Coordination
• Stakeholder Management
• Vendor Coordination
• Client Service
• Problem Solving
• Attention to Detail
• Ownership & Initiative
• Time Management
• Teamwork & Communication

Why Join Us

• Be part of a growing digital brokerage and financial services company.
• Gain exposure to branch operations, client engagement and financial services.
• Work closely with multiple teams across the organisation.
• Opportunity to take ownership of branch activities and contribute to the growth of the Singapore business.