Branch Operations Manager

About C&D Industrial Maintenance

C&D Industrial Maintenance is a fast-growing, private equity-backed commercial field service company specializing in overhead doors, loading dock equipment, waste equipment, and automatic doors. We serve commercial and industrial customers — including several national accounts — across the southeastern United States, and we're building the premier platform in our industry through a combination of strong organic growth and strategic acquisitions.

We're looking for a Branch Manager who wants more than a management title — someone who wants to own a P&L, build a team, and grow with a company that's scaling fast.

Position Summary

The Branch Manager owns full P&L responsibility for their branch — service delivery, installation work, safety, staffing, and customer satisfaction. Reporting to the VP of Operations, this role leads a team spanning service technicians, install crews, dispatch, and parts/fleet support, and plays a direct role in delivering for our national account customers within the branch's local territory.

What You'll Do

• Own full branch P&L — drive revenue, gross margin, and profitability against plan.
• Lead, hire, and develop a team spanning service technicians, install crews, dispatch, and parts/fleet support.
• Drive customer satisfaction and retention across both service and installation work.
• Build and enforce a strong on-the-ground safety culture.
• Support national account service delivery and growth within your territory — response time, on-time completion, and site standards on national account work.
• Manage local vendor, landlord, and facility relationships.
• Partner with the SVP of Operations on staffing, capacity planning, and branch growth.

What Success Looks Like

• Branch revenue and margin performance against plan
• Customer satisfaction and retention
• Safety record
• Team retention and development
• On-time completion across service and install work
• National account SLA performance within your territory

What You Bring

Required

• 3+ years of experience owning or co-owning a P&L — as a branch manager, regional leader, franchise owner, or small business operator.
• Proven leadership of field service and/or installation teams.
• Strong financial acumen — comfortable reading a P&L, managing a budget, and making decisions based on margin, not just volume.
• A safety-first mindset and comfort holding a team accountable to it.
• Valid driver's license and a clean driving record.
• Willingness to be hands-on — in the branch, in the field, and available for customer and team escalations.

Preferred

• Experience in overhead doors, loading docks, HVAC/mechanical, or related commercial/industrial field service. We will also consider strong operational leaders from adjacent trades — plumbing, electrical, fire & life safety, facilities — without direct dock & door experience.
• Experience serving national or multi-site commercial accounts.
• Bachelor's degree, or equivalent experience.

Pay: $100,000.00 - $115,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have 2-4 years' experience in the Dock and Door Industry?
• Do you have at least 3 years of Management experience?
• What is your Salary Requirement?

Ability to Commute:

• Lakeland, FL 33809 (Preferred)

Work Location: In person