Branch Operations Manager - Ocean Export

Responsibilities:

1. Operations

a) Coordinate with vendor on the Vendor online booking (VOB)

b) To manage any deviations from compliance with the Standard Operating Procedures (SOP), which may include, but are not limited to, discrepancies in FOB Port, Quantity, Ship Window, and other areas of concern.

c) Coordinate with vendor for update their carton range.

d) To possess the necessary expertise to arrange accurate routing procedures in accordance with the standard operating procedures (SOP).

e) To verify Booking Confirmation (B/C) or Shipping Order (S/O) equivalence with the shipment planning to ensure compliance with our standards of quality and accuracy.

f) Coordinate with the relevant carrier and vendor to address any concerns pertaining to space or equipment.

g) Coordinate and monitoring with CFS concern person for stuffing the cargo as per SOP.

h) To ensure the accuracy of the Importer Security Filing (ISF) and timely submission to the U.S. Customs and Border Protection (CBP).

i) Maintain thorough working knowledge of customer operational requirements.

j) Communicate promptly and professionally with vendors, agents, and suppliers both domestically and internationally.

2. Staff management

a) Influence and/or provide recommendations for hire decisions.

b) Ensure effective training for new staff and develop them for growth and additional responsibilities.

c) Cross-train staff to enhance their skills and provide reliable backup during vacations or sick leave.

d) Encourage and motivate staff to achieve peak performance.

e) Set a positive example for staff through personal conduct and professionalism.

f) Monitor staff performance against management standards such as FCR issuance and document dispatch, and continuously seek opportunities to improve these standards.

3. Assist the Management Team

a) Assist Management Team in achieving service quality objectives.

b) Resolve problems related to consolidation when necessary.

c) Assist Management Team to maximize shipping revenues and minimizing shipping expenses to achieve optimum profitability.

d) Perform other duties assigned by the top management.

4. Special projects

a) Working for special task as requested by management on an as-needed basis.

b) Resolve problems as directed by management.

5. Customer Services

a) Set the example for all staff to follow in providing quality service to both external and internal customers.

b) Respond promptly, thoroughly, and accurately to all customer queries or inquiries from both customers and Century offices. Encourage staff to do the same.

c) Provide value-added services to customers, going above and beyond their expectations.

d) Ensure customer satisfaction by consistently delivering high-quality services.

e) Act as a liaison with Century’s overseas offices and agents where necessary.

f) Ensure staff members exhibit good telephone manners and communicate in a helpful, proactive manner.

g) Ensure proactive, accurate, and timely communication is provided to the consignee and Century offices.

6. Data management

a) Maintain thorough working knowledge of customer’s data requirements.

b) PSA: Input PSA details accurately; double check that plan is consistent with console. procedures; ensure timely transmittal to consignee; notify consignee and Century of any problems beyond our control; monitor consignee approval status.

c) Fully utilize PSA comments and shipment messaging function to provide additional shipment information.

d) Maintain a working knowledge of the data transmission process to ensure prompt sending of daily files.

e) Provide proactive, accurate, and timely communication and messages to consignee and Century offices.

Qualifications:

a) Bachelor's Degree in Logistics, Supply Chain Management, Business Administration, or a related field.

b) Minimum of 7 years of relevant working experience in the Freight Forwarding, Shipping, or Logistics industry, with proven experience in manager role.

c) In-depth knowledge of export procedures, customer service, operations, customs regulations, international trade compliance, and Incoterms.

d) Excellent command of English (both written and verbal) for effective communication with international agents and customers.

e) Strong leadership and team management capabilities.

f) Excellent problem-solving and decision-making skills under pressure.

g) Highly developed communication and negotiation abilities.

h) A proactive, customer service mindset with a commitment to service excellence.

i) Proficient in Computer Skills; Microsoft Office (Word, Excel, Outlook, PowerPoint, OneNote, Access, Publisher) and Google Workspace (Gmail, Drive, Calendar, Meet, Docs, Sheets and Slides).

j) Basic understanding of utilizing Electronic Platforms such as carrier portals for managing shipment and real-time shipment monitoring.