Branch Operations Officer

!! Hiring-Immediate Joiners !! Branch Operation Officer !! Salarpur (Gajraula) !! Ujjivan Small Finance Bank

Job Description-

• Minimum 3-5 years experience in handling Banking/NBFC Operations
• Catering to liabilities and assert products
• Handle walk-in customers in the absence of the CCR; build & manage robust relationships with the customers by providing exceptional customer service
• Ensure customers are assisted/educated to use ATMs and motivate them to use ATMs for smaller transactions
• Ensure adherence to TAT for all branch transaction, grievance redressal and customer queries
• Address customer complaints and queries escalated by branch staff in a timely manner (Tracking and reporting); ensure reduction in customer complaints over a period of time

Interested Candidates can directly share their resume on [email protected]