Branch Operations Supervisor

We are looking for a proactive and detail-oriented Branch Operations Supervisor to lead and streamline our daily branch activities. In this role, you will play a crucial part in maintaining smooth operations, driving branch performance, and ensuring a top-tier customer experience while leading a high-performing team.

Key Responsibilities

• Operational Management: Supervise and coordinate daily branch operations, identifying operational issues and implementing swift corrective actions.
• Performance & Growth: Monitor branch performance to ensure key operational targets are achieved, while supporting local business development initiatives and growth activities.
• Customer Excellence: Ensure the delivery of excellent customer service and resolve escalated customer issues promptly and professionally.
• Compliance & Standards: Implement and enforce company policies, operational standards, and regulatory/safety requirements across all branch activities.
• Resource & Facility Oversight: Manage branch resources, inventory, equipment, and assets effectively while ensuring a safe, clean, and professional environment.
• Reporting & Collaboration: Prepare accurate operational reports, maintain branch records, and coordinate closely with headquarters and relevant internal departments.
• Vendor Management: Build strong relationships and liaise effectively with local contractors and vendors to support branch upkeep and operational needs.
• General Support: Perform any other operational duties assigned by Management to support overall business objectives.

Requirements

• Education: Diploma or Bachelor’s Degree in Business Administration, Operations Management, or a related field.

• Experience: Minimum 2–3 years of supervisory or senior operational experience, preferably in branch operations, retail, or service industries.

• Relationship Management: Proven ability to connect and communicate effectively with local contractors and vendors.

• Language Proficiency: Proficiency in additional languages is an added advantage.

• Key Skills: Strong leadership, decision-making, and problem-solving abilities with excellent interpersonal and communication skills.

• Technical Proficiency: Proficient in Microsoft Office (Excel, Word) and comfortable using operational reporting tools or branch management software.

• Attributes: High attention to detail, strong organizational skills, and the ability to thrive in a fast-paced environment.