Branch Sales Manager

Role & responsibilities

• Manage day-to-day branch/office sales activities and achieve sales targets.
• Personally handle walk-in customers, sales enquiries and telephone calls.
• Convert enquiries and leads into sales through effective follow-up.
• Handle quotations, negotiations, customer objections and order follow-ups.
• Lead and supervise the Telesales Team.
• Allocate leads and monitor daily, weekly and monthly team targets.
• Track enquiries, conversions, follow-ups, sales pipeline and pending orders.
• Monitor individual and team KPIs and take corrective action where required.
• Coach and motivate the sales/telesales team to improve performance.
• Prepare daily/weekly/monthly sales reports for management.
• Coordinate with Purchase, Warehouse, Accounts, HR and other departments for smooth order execution.
• Maintain strong customer relationships and ensure a professional customer experience.

Preferred candidate profile

• Smart, confident and presentable.
• Excellent communication and customer-handling skills.
• Strong sales, negotiation and follow-up abilities.
• Target-oriented with a strong commercial approach.
• Good team leadership and people-management skills.
• Capable of handling customers and sales calls personally.
• Proactive, disciplined and willing to take ownership.
• Good understanding of sales performance and KPIs.

Experience: 4-8 years in sales; minimum 2 years in a supervisory/managerial role preferred