Branch Service Executive (Teller) - Relief Team

A Career with Hang Seng Bank

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at Hang Seng where your contributions will always be valued.

Retail Distribution

Hang Seng's Retail Distribution focuses on personal wealth management and financial services. Our one-stop wealth management initiatives are designed for both our affluent and mass integrated account customers. With more than 255 branches and automated banking centres, including over 50 Prestige Banking Centres for our high-end personal customers, we serve over half of the adult population, offering an extensive range of products.

Important note: Primary location shown in a job posting does not refer to the work location. This is a Relief Team position with deployment based on a roster. Branch placement is subject to the final decision by management and business needs.

We are currently seeking high calibre professionals to join our Relief Team as Branch Service Executive (Teller).

What we offer

Our employees are our most valuable resource. We’re committed to providing an optimal workplace experience, including:

• Attractive basic salary with monthly counter service allowance
• Medical and healthcare coverage, including coverage for eligible dependants
• Retirement benefits with employer contributions
• Work-life balance: 18 days’ paid annual leave plus additional leave entitlements (e.g. birthday, marriage, maternity/paternity, study, volunteering)
• Preferential staff housing loan interest rates

Principal responsibilities

• Provide quality service through efficient, accurate and customer-friendly counter transactions
• Support service continuity by providing rostered relief coverage across assigned branches
• Support excellent service delivery and ensure a remarkable customer experience; integrate quickly with different branch teams
• Ensure strong operational controls and compliance with relevant guidelines, procedures and risk requirements
• Deliver banking services and solutions by understanding customer needs and making appropriate referrals
• Promote e-service registration, improve penetration, and deliver Multi-Channel Engagement
• Be a change agent to drive business and servicing model transformation
• Support branch operations and services, including completing assigned administrative/operational tasks as required

Requirements

• Associate degree / Higher diploma holder; or HKCEE / HKDSE (with at least five subjects at Grade E / Level 2 / “Attained” or above including Chinese, English and Mathematics) plus work experience; or less academically qualified candidates with relevant work experience will also be considered
• Strong service orientation with good interpersonal and communication skills
• High adaptability; able to work effectively in different branch environments and with different teams
• Mobility and flexibility to work across branches according to a planned roster
• Self-motivated, attentive to detail, eager to learn with a positive attitude
• Customer-centric mindset with a change-ready attitude to cope with ongoing business transformation
• Proficient in both English and Chinese; ability to communicate in Putonghua is an advantage

You’ll achieve more when you join Hang Seng Bank Limited.
Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services. We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.

www.hangseng.com/careers

https://www.linkedin.com/company/hang-seng-bank

Issued by Hang Seng Bank Limited

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All information provided by applicants will be used only for recruitment purposes and will be used strictly in accordance with the Bank's personal data policies, a copy of which may be obtained by the applicant upon request. Unless otherwise instructed in writing by the applicant concerned, applicants may be considered for other suitable positions within the Bank and its related companies. The personal data of unsuccessful job applicants may be retained for a maximum of two years from the date when the job application is rejected and such data may be retained for a longer period if there is a subsisting reason that obliges the Bank to do so, after which the personal data will be destroyed.