Branch Service Manager

Key Responsibilities

• Handle walk-in customer queries and provide quick, effective resolutions.

• Manage customer grievances received through multiple touch points and ensure timely closure.

• Process policy issuance and endorsements for walk-in customers and internal stakeholders.

• Perform quality checks on documents as per QC checklist

• Collaborate with cross-functional teams to implement quality and procedures as per Standard Operating Procedures (SOPs).

• Monitor and ensure adherence to Turnaround Time (TAT) for:

• Policy issuance

• Endorsements

• Service requests

• Handling Branch Admin activities

• Reconciliations of all the transactions involved in day-to-day activities including Banking

• Maintain high levels of customer satisfaction and service efficiency.

Skills Required

• Good typing speed and accuracy
• Basic knowledge of Microsoft Excel
• Strong communication and interpersonal skills

Qualification & Experience

• Full-time graduation
• Minimum 1-2 years of relevant experience in customer service or operations