Branch Supervisor

Job Responsibilities

• Oversee and manage the daily operations of the branch to ensure smooth and efficient business operations.
• Lead, supervise and assign duties to staff according to daily operational needs.
• Ensure staff follow company SOPs, service standards, work discipline and safety procedures.
• Monitor beverage preparation, product quality, portion control and presentation to maintain consistent standards.
• Ensure sufficient preparation of tea bases, ingredients, toppings and other operational materials.
• Monitor customer service, order accuracy, waiting time and overall customer experience.
• Handle customer enquiries and complaints professionally and take appropriate corrective action.
• Supervise POS, cashier operations, cash handling and daily shift handover.
• Monitor GrabFood, food delivery platforms and online orders to ensure orders are processed accurately and promptly.
• Conduct daily stock checks and monitor inventory, wastage, product usage and replenishment.
• Ensure cleanliness and hygiene standards are maintained throughout the front and back of house.
• Assist with staff training, onboarding and performance improvement.
• Monitor staff attendance, punctuality, grooming and workplace discipline.
• Conduct opening and closing procedures and ensure all daily checklists are completed.
• Identify operational issues, equipment problems or staff-related incidents and report them to the Store Manager.
• Work closely with the Store Manager to achieve sales, service, quality and operational targets.
• Take charge of the branch in the absence of the Store Manager and ensure business operations continue smoothly.

Key Responsibilities

People Management | Operations | Customer Service | Product Quality | Inventory Control | Cash & POS | Staff Training | Hygiene & Safety | Sales & KPI

Requirements

• Minimum 1–2 years of experience in F&B, retail, hospitality or a supervisory role.
• Strong leadership and communication skills.
• Able to manage a team and work in a fast-paced environment.
• Responsible, disciplined and proactive.
• Good problem-solving and customer service skills.
• Willing to work shifts, weekends and public holidays.
• Experience with POS and food delivery platforms is an advantage.
• Able to work independently and take responsibility for branch operations.

Pay: RM3,200.00 - RM3,800.00 per month

Benefits:

• Opportunities for promotion
• Professional development

Ability to commute/relocate:

• Taman Molek: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• STM/STPM (Preferred)

Experience:

• F&B supervisory role: 1 year (Preferred)

Language:

• Malay (Preferred)

License/Certification:

• Food Handling Cert (Preferred)

Work Location: In person