Branch Supervisor

Company: Lightforce Corporation
Department: Sales & Operations
Location: Cubao Showroom – Quezon City
Reports To: Branch Manager & Operations Head

Job Summary

The Branch Supervisor is responsible for overseeing the daily operations of the Lightforce Cubao Showroom, ensuring efficient sales operations, excellent customer service, inventory accuracy, and proper staff management. The role is accountable for achieving branch sales targets, maintaining showroom standards, supervising branch personnel, and ensuring compliance with company policies and operational procedures.

Key ResponsibilitiesBranch Operations

• Oversee the daily operations of the Cubao Showroom to ensure smooth and efficient business operations.
• Ensure compliance with company policies, operational procedures, and safety standards.
• Maintain the cleanliness, organization, and professional appearance of the showroom.
• Monitor opening and closing procedures, ensuring branch security and operational readiness.
• Ensure all branch assets, equipment, and facilities are properly maintained.

Sales Management

• Drive branch sales performance and achieve monthly sales targets.
• Monitor daily sales activities and identify opportunities to increase revenue.
• Assist customers with product inquiries and provide appropriate lighting solutions.
• Resolve customer concerns and ensure excellent customer satisfaction.
• Coordinate with the Sales Team regarding ongoing projects, quotations, and customer requirements.

Team Supervision

• Supervise, motivate, and lead showroom personnel, including sales staff, cashiers, and support personnel.
• Prepare work schedules and monitor employee attendance and productivity.
• Conduct coaching, performance monitoring, and employee evaluations.
• Ensure employees comply with company policies, grooming standards, and customer service expectations.
• Recommend disciplinary actions, promotions, or recognition based on employee performance.

Inventory Management

• Monitor inventory levels and ensure product availability.
• Coordinate stock replenishment with the Warehouse and Purchasing Departments.
• Ensure proper receiving, display, storage, and handling of products.
• Conduct regular inventory inspections and assist during physical inventory counts.
• Investigate inventory discrepancies and implement corrective actions.

Cashiering & Administrative Oversight

• Supervise cashiering operations and ensure accurate processing of customer payments.
• Review daily sales reports, cash collections, and records.
• Ensure timely submission of sales, collection, and operational reports.
• Safeguard company funds, documents, and confidential business information.

Coordination & Reporting

• Coordinate with the Accounting, Warehouse, Purchasing, and HR Departments regarding branch requirements.
• Submit daily, weekly, and monthly operational and sales reports.
• Monitor branch expenses and recommend cost-saving initiatives.
• Participate in management meetings and implement operational improvements.

Work Location: In person