Branch Supervisor

About New Zealand Couriers
Proudly NZ-owned and operated, for over fifty years our company has been driving ahead of the competition thanks to our passionate team and results-focused service delivery. Now with over 1,100 employees, and 550 independent contractors in 25 locations across New Zealand, we are proud to serve the local communities we work in, to be New Zealand's most experienced courier provider, and to be the flagship brand of Freightways.

The Role
Based at our Invercargill branch, our Customer Services team are committed to responding to client queries on their parcels and resolving issues promptly and to a high standard. As Branch Supervisor, you will lead this team with a commitment to data-driven decisions, and assist in the training and development of your team. You'll be on the ground with the team to provide support and collaborate with contractors to ensure we are delivering optimal service to our customers. This role sits as part of the leadership team at branch level, with plenty of opportunity to make real impact on team performance.

This is a fulltime role, working Monday to Friday during standard business hours.

Key responsibilities include

• Training new and current team members towards service excellence
• Improving team problem-solving capabilities
• Overseeing the team in accurate processing of accounts, credits and cash reconciliation
• Assisting in recruitment, coaching and adherence to SOPs

Apply if you have

• Proven leadership aptitude - motivating and developing high-performing teams
• A positive and approachable demeanour both with customers and your team
• Experience working with operational performance metrics
• Knowledge and experience in freight/logistics industries - advantageous

Join us and in return we can offer

• The chance to lead and develop a [small and loyal] team
• A high-performing and supportive team environment
• Career development opportunities across the Freightways group of companies

At New Zealand Couriers, we have forged an entrepreneurial spirit in all that we do, and are driven to get things done. If this sounds like you, apply here now! Please attach your CV and cover letter outlining your suitability for this role.

Candidates will be required to provide proof of NZ working rights and undergo pre-employment screening, including a criminal history check and drug test.