Branch Supervisor

Job Responsibilities

• Supervise and coordinate the day-to-day activities of the branch and laboratory.
• Ensure smooth and timely completion of diamond/gemstone certification work.
• Coordinate with diamond graders, QC staff, back-office staff, and other branch employees.
• Monitor the receiving, checking, grading, certification, and dispatch processes.
• Ensure that all items are properly tagged, recorded, and handled safely.
• Monitor the accuracy and quality of certification-related work and report any discrepancies to management.
• Maintain proper records of received and completed jobs.
• Coordinate with Head Office regarding branch activities, reports, requirements, and pending work.
• Monitor employee attendance, punctuality, leave, and overall discipline at the branch.
• Allocate daily work to staff and monitor work progress.
• Ensure that laboratory equipment, documents, stationery, and other branch requirements are properly maintained.
• Handle customer coordination and resolve routine operational queries professionally.
• Ensure proper security and safe handling of customer jewellery, diamonds, and gemstones.
• Prepare and submit daily/weekly branch reports as required by management.
• Follow all company policies, laboratory procedures, quality standards, and safety requirements.
• Escalate major operational, quality, customer, or employee-related issues to management promptly.
• Support management in achieving branch targets and maintaining efficient branch operations.

Required Skills & Qualifications

• Experience in a diamond/gemstone laboratory, jewellery industry, or related field preferred.
• Good knowledge of diamond grading and certification processes will be an advantage.
• Good communication and team coordination skills.
• Basic knowledge of MS Office and computer applications.
• Ability to supervise a team and manage daily branch operations.
• Good organizational and problem-solving skills.
• Responsible and detail-oriented approach.
• Ability to work under deadlines and manage multiple activities.

Key Performance Areas

• Branch operational efficiency
• Quality and accuracy of work
• Timely completion of certification jobs
• Team discipline and productivity
• Customer coordination
• Proper handling and security of jewellery/diamonds
• Reporting and record maintenance
• Compliance with company procedures

Job Type: Full-time

Pay: From ₹40,000.00 per month

Work Location: In person