Branch Supervisor

The Brach Supervisor oversees all store operations, ensuring sales targets are met, customer satisfaction is achieved, and overall profitability is maintained. The role involves managing personnel, inventory, and equipment in accordance with established company procedures and standards.

KEY RESPONSIBILITIES

Sales Management

• Achieve sales targets and gross margin objectives
• Analyze sales performance and implement improvement plans
• Assign and monitor individual staff sales targets
• Conduct market and competitor analysis

Inventory Management

• Ensure proper stock levels and balanced merchandise mix
• Monitor inventory variances and coordinate with Merchandising
• Approve disposal of damaged goods and ensure compliance with pullout procedures
• Ensure regular updates of WMI reports (Adidas/Nike)

Operations

• Conduct monthly store audits and prepare reports
• Maintain store readiness, housekeeping, and operational standards
• Address customer and staff concerns promptly and professionally
• Coordinate store permits, supplies, repairs, and asset transfers

Personnel Management

• Lead staff scheduling, orientation, and performance evaluations
• Monitor attendance and enforce disciplinary policies
• Recommend promotions, salary adjustments, and incentives
• Conduct regular branch meetings and staff counseling

Cash Management

• Secure cash, gift certificates (GCs), and manage store funds responsibly
• Review daily deposits, sales invoices, and remittances
• Monitor store expenses within budget and maintain sufficient change funds

QUALIFICATIONS

• Bachelor’s Degree in Sports Science and Management, Business Administration, Marketing, or any related course
• At least 6 months of experience in retail or sales; supervisory experience is an advantage
• Strong leadership and team management skills
• Knowledgeable in store operations, inventory management, and cash handling
• Proven ability to achieve sales targets and monitor store performance
• Excellent customer service and communication skills
• Proficient in MS Office and POS systems
• Strong problem-solving and decision-making abilities
• Honest, responsible, and detail-oriented
• Willing to work mall hours schedule, including weekends and holidays.