Y
YTO EXPRESS
Branch Supervisor
Skills
Process ImprovementCompliance
8 days ago
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Important information
Contract type:
Permanent
Location:
Taguig, Metro Manila, Philippines
Work mode:
Onsite
Published on:
15 October 2026
What they need
- Oversee and manage daily branch operations, including parcel receiving, sorting, dispatching, pickup, and delivery, ensuring accuracy, efficiency, and on-time service.
- Lead, train, motivate, and supervise branch personnel to maintain high productivity, service quality, and operational excellence.
- Develop staff schedules, monitor attendance, assign tasks, and allocate resources to ensure smooth workflow and optimal manpower utilization.
- Monitor, analyze, and report branch KPIs, operational performance, and service levels; implement corrective actions and process improvements to achieve SLA and business targets.
- Conduct performance evaluations, provide coaching, and implement development plans to enhance employee performance and engagement.
- Ensure compliance with company policies, operational standards, safety regulations, and security procedures.
- Handle operational issues, customer escalations, delivery concerns, and incidents promptly to maintain service efficiency and customer satisfaction.
- Prepare and submit accurate operational, productivity, and performance reports to management.
- Support the onboarding and training of new employees while fostering a productive, collaborative, and safety-conscious work environment.
- Coordinate with internal departments and stakeholders to ensure seamless branch operations and continuous process improvement
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