Branch Supervisor

Introduction:
Do you have a passion for customer service and building relationships? We are looking for our Branch Supervisor in our upcoming Pakenham branch opening!

• Immediate Start
• Permanent full-time opportunity
• Play a key role in launching our brand new Pakenham branch
• Monday to Friday - no weekends or late nights!
• Manage the day-to-day operations of the branch

Description:
About Us

Polyaire is a wholesale distributor of air conditioning products, established in 1973, our support office is in Adelaide with over 30 branches across Australia and over 50 years of experience. We lead the market by offering sustainable, cutting-edge AirTouch solutions that continue to revolutionise comfort in homes and businesses.

At Polyaire our values shape how we work, we are all in, work smart, getting it done and cool service with a warm smile are at the forefront of all we do. Our customers and suppliers are treated like valued partners which means working closely and openly towards sustainable solutions. Having these values as an integral part of our business has made Polyaire the preferred supplier in providing comfort to Australia.

About the role

We are seeking a hands-on leader with a passion for operations and team development. As a Branch Supervisor, you will be at the heart of our branch success, managing stock and workflow and ensuring a safe and productive working environment. You will lead a small team to oversee the day to day running of our new branch, ensuring excellence in customer service, staff performance and operational efficiency.

This is a fantastic opportunity for someone with previous retail and trade management experience looking to step up into a leadership role or build on their existing supervisory or management experience.

What does my day to day look like?

• Organise the receipt, storage, and dispatch of goods to maintain accurate inventory management.
• Supervise storage, packing, and dispatch processes for customer orders.
• Identify and secure new client and business/sales opportunities.
• Oversee the planning and layout of the branch.
• Develop branch employees to ensure adherence to all company policies and procedures.
• Provide support for counter sales activities when required.
• Monitor and evaluate the performance of branch employees.
• Prepare reports on branch operations as directed.
• Inform customers of new products and price changes and maintain communication to meet their stock control and reordering needs.
• Monitor competitor activity and provide relevant information to management.
• Utilise technical knowledge for commercial purposes, including preparing estimates and tenders in line with sales and pricing policies.
• Provide technical information and advice regarding the nature and performance of Polyaire products.

What you will bring to the role:

• Technical or tertiary qualifications preferred, along with work experience in the air-conditioning industry. Design experience is advantageous.
• Excellent interpersonal skills and leadership qualities.
• Strong negotiation, leadership, and stakeholder management skills.
• Excellent communication and collaboration skills.
• Strategic thinking and problem-solving abilities.
• Safety focus mindset – values workplace safety and puts it first.
• Knowledge of WH&S and inventory control best practices.
• Excellent time management and attention to detail, with the ability to manage competing priorities in a fast-paced environment.
• Demonstrated problem-solving ability with a focus on meeting internal and external customer needs.

Why join the Polyaire Team?

• A competitive salary on offer
• Full training in all aspects of the business operations
• Great work life balance — no weekend work or late nights!
• Opportunities for professional growth and development
• A supportive and collaborative work environment
• Free uniform allocation — proudly wear the Polyaire uniform (Polyware)
• Access to our Employee Assistance Program
• Service Awards Program
• Employee Referral Program — get rewarded with a cash incentive for referring great people!
• Access to Flare — Novated Leasing + exclusive employee perks & everyday discounts from Australia's leading retailers
• Access to our Workplace Banking and Financial Wellbeing Program
• Free annual flu vaccinations

Please note you must be an Australian citizen or permanent resident at the time of submitting your application.