Branch Teller

Job Summary

As the first point of interaction for clients, the Branch Teller handles day-to-day financial transactions—including deposits, withdrawals, check transactions, and money transfers—while delivering exceptional customer service.

Duties and Responsibilities

• Transaction Processing: Serves as a paying and receiving teller for cash and check deposits, regular withdrawals, loan payments, loan releases, and branch disbursements.
• Remittances: Processes pay-outs and send-outs for various remittance networks (including Western Union, Uniteller, BDO Remit, MoneyGram, and i2i).
• Balancing & Documentation: Prepares, verifies, and chronologically files daily teller blotters, proof sheets, vouchers, and transaction tickets to account for all receipts and disbursements.
• Data Entry & Verification: Enters data accurately into the teller system terminal, controls hard copies of daily cash transactions, and verifies authorized withdrawals.
• Client Onboarding & KYC Compliance: Assists the Branch Cashier with Know Your Customer (KYC) requirements, including reviewing account opening documents, filing signature cards, and scanning files for records digitization.
• AMLA Compliance: Assists in monitoring accounts and reviews daily transactions to log covered or suspicious activities for Anti-Money Laundering Act (AMLA) reporting.
• Customer Support: Responds politely to client inquiries regarding bank products and services within authorized limits.

Requirements & Qualifications

• Education: 4-year Bachelor’s degree in Business Administration, Accounting, Finance, or a related course.

• Experience: Adequate customer service orientation and experience. Prior banking or cash-handling experience is a definite advantage.

• Key Skills:

  • Ability to efficiently and accurately balance large volumes of currency.
  • Strong analytical skills with high attention to detail.
  • Strict commitment to maintaining confidential information and safeguarding bank integrity.
  • Excellent verbal and written communication skills to follow directives smoothly.
  • Professional appearance and a courteous, customer-friendly manner.