Brand Calling Executive -- E-Commerce

Job Title: Brand Calling Executive – E-Commerce

Job Summary

We are looking for a Brand Calling Executive to handle outbound and inbound calls with customers, promote our brand and products, follow up on leads and orders, and ensure an excellent customer experience. The ideal candidate should have strong communication skills, a professional attitude, and the ability to achieve calling and sales targets.

Key Responsibilities

• Make outbound calls to existing and potential customers.
• Follow up on leads, inquiries, abandoned carts, and pending orders.
• Introduce and explain the company’s products, offers, promotions, and services.
• Assist customers with product-related questions and provide accurate information.
• Confirm and verify customer orders, addresses, and other required details.
• Handle customer complaints and queries professionally.
• Build and maintain positive relationships with customers.
• Conduct follow-up calls to improve customer retention and repeat purchases.
• Maintain accurate records of calls, customer information, orders, and follow-ups.
• Coordinate with the Sales, Operations, and Customer Support teams when required.
• Achieve assigned daily/weekly/monthly calling and sales targets.
• Provide feedback to the team regarding customer requirements, objections, and market trends.
• Follow the company’s calling scripts, policies, and quality standards.

Requirements

• Minimum Intermediate/Bachelor’s degree preferred.
• 1–2 years of experience in E-Commerce is preferred.
• Excellent verbal communication skills in English.
• Confident and persuasive communication style.
• Good customer-handling and problem-solving skills.
• Basic computer knowledge and familiarity with CRM/order management systems.
• Ability to work under pressure and meet targets.
• Strong follow-up and negotiation skills.

Job Type: Full time, On-site

Timings: 6 PM - 4 AM

Working Days: Mon - Friday

Location: Tariq Road, Karachi

Drop resume on: [email protected] and also DM me

Pay: Rs40,000.00 - Rs60,000.00 per month

Work Location: In person