Brand Experience Associate

Customer Service

• Manage and monitor customer inquiries, concerns, requests, and

feedback received through telephone, email, chat, and other

communication channels.

• Provide timely and professional responses and coordinate with relevant

teams and managed properties to facilitate resolution of customer

concerns.

• Escalate unresolved or sensitive concerns to the appropriate team for

proper action.

• Assist in the preparation, distribution, and monitoring of customer

satisfaction surveys
Branding 
- Document activities through photography and/or video for reporting and approved marketing use.

• Create standard graphics, collaterals, signage and other marketing and

branding materials.

• Assist in the preparation of visual and digital content for FPMC corporate activities, campaigns, events, and communications.

• Assist in managing and updating content for FPMC’s website and social

media platforms.
Administrative and Other Support 
- Assist in the planning, coordination, and execution of FPMC corporate

activities, campaigns, and trainings

• Coordinate with suppliers, contractors, production teams, and internal

stakeholders for activity requirements.

• Provide on-site support during events and activities as required.

• Prepare, consolidate, and maintain customer service, branding, event,

and activity reports.

• Maintain organized records of customer concerns, branding materials,

events, and related documentation.

• Prepare meeting materials, document discussions, take minutes, and

monitor action items as required.

• Monitor inventory of branding, marketing, and event-related materials

and coordinate replenishment when necessary.

• Coordinate purchase requests, supplier documentation, and payment

processing in accordance with established FPMC procedures.

• Assist in conducting regular site inspections and monitoring site conditions, facilities, and common areas to ensure compliance with established standards and requirements.

Pay: Php20,000.00 - Php25,000.00 per month

Work Location: In person