Brand Store Operations Executive (HQ-Based)

Key Responsibilities

• Retail Operations Coordination: Coordinate daily operational matters between HQ and brand stores to ensure smooth and efficient operations.
• Sales Performance Monitoring: Track and analyze store sales performance, KPIs, target achievement, and other retail performance metrics.
• Store Support: Provide operational support to store managers and retail teams, follow up on outstanding issues, and ensure timely execution of HQ instructions.
• Reporting & Analysis: Prepare regular sales reports, store performance dashboards, and operational updates for management review.
• Inventory Coordination: Monitor stock availability, stock movement, replenishment, and inventory discrepancies in collaboration with the relevant departments.
• Retail Campaign Execution: Coordinate in-store promotions, product launches, sales campaigns, and other retail initiatives with Marketing and Sales teams.
• SOP & Compliance: Ensure brand stores follow company policies, operational procedures, merchandising guidelines, and reporting requirements.
• Store Audit & Improvement: Conduct or coordinate store visits and operational audits when required, identify gaps, and recommend improvement measures.
• Cross-Functional Collaboration: Work closely with Sales, Marketing, Finance, Supply Chain, Human Resources and other departments to resolve operational issues and support business objectives.
• Administrative Support: Maintain accurate retail operational records, documentation, schedules, and other reports as required by management.

Job Requirements

• Diploma or Bachelor's Degree in Business Administration, Retail Management, Marketing, or a related field.
• Preferably 1–3 years of experience in retail operations, sales coordination, business operations, or a similar role. Fresh graduates with the right attitude and willingness to learn are welcome to apply.
• Good command of Microsoft Excel, especially data tracking, reporting, and basic data analysis.
• Strong organizational, coordination, and follow-up skills.
• Good communication and interpersonal skills to work effectively with store teams and HQ departments.
• Detail-oriented, proactive, responsible, and able to manage multiple tasks independently.
• A problem-solving mindset with the ability to identify operational gaps and suggest practical solutions.
• Comfortable working with sales data, KPIs, operational reports, and performance tracking.
• Willing to travel to brand stores frequently.
• Experience in consumer electronics, mobile phones, lifestyle technology, or branded retail operations will be an added advantage.
• Languages: Bahasa Malaysia, English and Chinese is a must due to communication with China, HQ.

What We Offer

• HQ-based role with exposure to multi-store retail operations.
• Opportunities to work with different departments and business functions.
• A dynamic and collaborative working environment.
• Career development opportunities in retail operations and management.

Ready to grow your career in retail operations? Join our team and help drive better store performance and operational excellence!