Brand Trainer

Majid Al Futtaim invites you to join us in our quest to create great moments for everyone, everyday! We are the leading shopping mall, residential communities, retail and leisure pioneer across the Middle East, Africa and Asia, serving over 560 million visitors a year. For the past two decades, we have shaped the consumer landscape across the region, transforming the way people shop, live and play, while maintaining a strong sustainability track record and the largest mall in the world to attain LEED Gold EBOM Certification. We have over 45,000 team members in 17 international markets representing over 100 nationalities – all keeping the customer at the heart of everything we do. If you enjoy being BOLD, PASSIONATE and TOGETHER, then Majid Al Futtaim is the destination for you.

JOB TITLE
Brand Trainer | MAF LifeStyle | Operations

ROLE SUMMARY
The key purpose of the Brand Trainer role is to empower staff with product knowledge, brand messages and the skills needed to deliver them, ensuring consistent high standards in all stores regarding customer service, brand and product knowledge, contributing to sales growth, brand awareness and staff engagement.

ROLE PROFILE

• Support Line Managers to conduct training needs analysis and define relevant training requirements based on team and individual needs.

• Create the brand and product training plan in line with brand standards covering all business unit needs.

• Develop training content as well as adapt training manuals received from Principals to suitable training materials catering to a mix of learning styles.

• Remain abreast of developments in the field of learning and facilitation skills and recommend suitable approaches that can be adapted to the organization.

• Monitor learning interventions for impact on enhanced performance ensuring the purpose of learning and expected change is clearly defined.

• Identify training needs clearly, keep a record and relate to on-going development of the individual and teams.

• Mentor the participants for cementing of knowledge to translate to business impact.

REQUIREMENTS

• Graduate degree in any discipline
• Qualification in Training / Human Resources
• Minimum 2-3 years of relevant experience
• Evidence of content creation and use of technology for learning

WHAT WE OFFER

• At Majid Al Futtaim, we’re on a mission to create great moments, to spread happiness, to build, experiences that stay in our memories for a lifetime. We’re proud to say that over the past 27 years, we have built a reputation as a regional market leader in what we do. Join us!
• Work in a friendly environment, where everyone shares positive vibes and excited about our future.
• Work with over 45,000 diverse and talented colleagues, all guided by our Leadership Model.