Branded Support Representative

Job Title: Branded Support Representative                                             Job Type: Full-Time

Exemption Status: Non-Exempt                                                            Reports to: VP of Wholesale Fuels

Pay Range: $25.00-$30.00 per hour, based on experience

Position Summary: The Branded Support Representative is responsible for administering and supporting Branded programs to ensure dealer compliance, program success, and consistent customer experience. The role plays an important part in protecting brand standards, enhancing customer satisfaction, and contributing to the overall success of the company's Branded dealer network.

Branded Program Management

• Coordinate and administer Branded programs in accordance with brand requirements and company objectives.
• Educate dealers on program requirements and best practices using approved brand training tools and resources.
• Create and distribute internal dealer performance reports, including monthly and annual summaries.
• Demonstrate flexibility by assuming new responsibilities and completing ad hoc assignments as needed to support business growth and operational needs.
• Build and maintain positive relationships with customers, brand representatives, and company personnel.

Brand Standards & Compliance

• Review and process monthly site inspection reports to ensure compliance with brand standards.
• Monitor dealer adherence to branding, image, and operational requirements.
• Coordinate follow-up actions and corrective measures when deficiencies are identified.
• Provide remote training and support to site-level employees regarding brand standards and compliance expectations.
• Respond to customer feedback and coordinate resolutions to improve the customer experience.
• Maintain accurate records, reports, and tracking systems related to branded programs and dealer performance.

Qualifications:

• Bachelor’s Degree preferred.
• 1 year of customer service or sales experience.
• Experience in the energy/petroleum industry is preferred.
• Experience with Microsoft Dynamics CRM is preferred.
• Organized and detail oriented.
• Adapt well to change.
• Excellent communication skills and professional demeanor.
• Intermediate knowledge of the Microsoft Office Suite.

Work Environment: Work performed in an office environment during normal business hours.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to sit for long periods of time
• Occasionally required to stand; walk; reach with hands or arms; balance; stoop, kneel, crouch, or crawl; talk or hear
• Must lift and occasionally move up to 20 pounds

I have read and understand this explanation and job description.

Signature: _________________________________________ Date: __________