Shopee
Branding and Communication Lead
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work mode:
Onsite
Published on:
8 September 2026
What they need
Brand Strategy & Management
- Define, refine, and execute the overall brand strategy, voice, and visual identity.
- Ensure brand consistency across all marketing channels and customer touchpoints.
- Lead brand campaigns, product launches, and key initiatives to strengthen brand equity.
- Oversee creative development, content direction, and brand guidelines.
Public Relations & Communications
- Develop and manage the PR strategy, including media relations, press outreach, crisis communication, and corporate messaging.
- Build strong relationships with media, industry partners, influencers, and key stakeholders.
- Prepare spokespersons for interviews, media events, and public appearances.
- Manage PR agencies and ensure alignment with brand and business goals.
Social Media & Community Management
- Oversee social media strategy, content planning, and platform growth across major channels
- Lead community engagement initiatives to build loyalty, trust, and active participation.
- Monitor online conversations, sentiment, and trends to inform strategy and react in real time.
- Ensure social media communications reflect brand voice and drive measurable outcomes.
Leadership & Cross-Functional Collaboration
- Manage and mentor a team across brand, PR, content, and social/community functions.
- Collaborate with Marketing, Product, Operations, and Leadership teams to support business objectives.
- Oversee budgets, agency relationships, and performance dashboards.
Analytics & Performance
- Set KPIs for brand, PR, and social media initiatives.
- Track, analyze, and report on campaign performance, brand metrics, media coverage, and community insights.
- Continuously optimize strategies based on data and evolving industry trends.
Requirements
- Bachelor’s degree in Marketing, Communications, PR, Business, or related field.
- Strong strategic thinking, storytelling, and communication skills.
- Proven success in managing brand campaigns, PR crises, and large-scale social media ecosystems.
- Experience working with agencies, influencers, and media partners.
- Creative mindset with strong understanding of trends and digital culture.
- Ability to work in a fast-paced, dynamic environment with cross-functional teams.
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