Breakdown Controller

Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working? As an organisation, there is little we don’t do and plenty to get involved in. Our Group Support roles are vital in making sure we can help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom.

This role is in our Plant & Fleet department, Plant & Fleet supports teams across our business with their vehicle, plant and specialist equipment needs. Offering hire solutions that are commercially effective, reliable, safe and compliant.

Want to come and be a part of it?

What will you be doing?

• You’ll support the smooth management of both internal (owned assets) and external (hired assets) breakdowns. Logging response times and ensuring they’re tracked and resolved effectively within agreed SLA times.
• We’ll ask that you handle inbound and outbound calls efficiently, making sure service level agreements are consistently met.
• You’ll keep the Job watch scheduling system updated and well-managed to maintain smooth operations.
• Also, you’ll ensure Purchase Orders are processed promptly, keeping everything on track.
• You’ll update IT systems with accurate and timely information, supporting seamless workflows.
• You’ll store documentation securely and collaborate closely with the service and compliance teams to develop and refine operational solutions.

What You’ll Bring

• A high and detailed level of plant and vehicle knowledge.
• Capability to take ownership and responsibility.
• Strong commitment to delivering high standards of customer service.
• Ability to prioritise workload and work under pressure to strict deadlines.
• Computer literacy

**What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;**

• Matched or contributory pension scheme
• Online GP service, 24 hours a day, 365 days a year
• Employee assistance programme
• My Rewards portal, access to 1000’s of retail discounts
• Life assurance
• Cycle to work, salary finance and give as you earn schemes
• Enhanced maternity, paternity leave and adoption leave
• Reward and recognition scheme

In addition, this role offers;

• Discretionary bonus scheme
• 25 days annual leave plus bank holidays
• Recommend a friend - get rewarded for introducing people to us!
• About us

We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We are one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

We’re responsible and go further for our people, clients, communities and the planet

We’re open and seek new and better ways of exceeding expectations

We’re together and as one team; the whole is greater than the sum of the parts

We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. It’s an exceptional time to be a part of M Group.

Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

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