Breakfast Manager - Fresca

About the role

The Breakfast Manager is fully accountable for the breakfast operation at Fresca, serving up to 300 covers a day, and oversees the lunch service through to the afternoon handover. This is a highly guest-facing role: the Breakfast Manager sets the tone for each guest's day, builds relationships, and actively promotes the wider STAY experience. Together with the Fresca General Manager, the role ensures a consistent management presence across the full day.

Key responsibilities

• Conduct a daily pre-shift briefing covering occupancy, VIPs, special requests, allergies, and dietary requirements.
• Lead the daily breakfast buffet and à la carte service, ensuring the buffet is fully set, well presented, and replenished throughout service.
• Maintain high standards of food presentation, cleanliness, and hygiene in line with food safety requirements.
• Control breakfast inclusions by verifying room numbers and packages, and ensure non-inclusive guests and walk-ins are charged correctly.
• Monitor flow and seating during peak times to keep waiting times low and the atmosphere relaxed.
• Be visible on the floor throughout service, greeting guests and engaging with them personally.
• Recognize repeat and long-stay guests, and record their preferences to personalize service throughout their stay.
• Promote STAY's wider offering, including spa and wellness services, activities, and dining, and support revenue targets through upselling.
• Handle feedback and complaints promptly, and follow up to ensure issues are resolved.
• Supervise, schedule, and train the breakfast team, including onboarding new staff.

About you

• Confirmed Assistant Manager with a proven background in breakfast buffet operations of around 300 covers a day.
• Fluent Thai with good English, as the role involves regular communication with engineering, kitchen, and stewarding teams outside office hours.
• Strong English communication skills.
• Warm, confident, and outgoing personality with a genuine passion for hospitality.
• Strong eye for detail and presentation.
• Able to stay calm and organized under pressure at peak times.
• Commercially minded, comfortable with upselling.
• Willing to work early mornings, weekends, and public holidays.

About us

Fresca is located at STAY Wellbeing & Lifestyle Resort in Rawai, Phuket, within the Food & Beverage department.