Breakfast Server / Attendant

POSITION TITLE: BREAKFAST ATTENDANT

REPORTS TO: GUEST SERVICES MANAGER

POSITION OVERVIEW:

A Breakfast Attendant is responsible for achieving and maintaining customer service and product quality standards for the delivery of complimentary breakfast.

Hours are 6am to 12/2pm

KEY AREAS OF RESPONSIBILITY:

• Set-up and breakdown continental breakfast items.
• Greet and acknowledge guests as they arrive.
• Bus and clean tables.
• Straighten chairs and properly arrange the furniture.
• Maintain the cleanliness of the breakfast area.
• Restock drink and food items and other supplies (e.g., plastic ware, napkins) according to standards.
• Make fresh coffee as needed.
• Empty trash receptacles.
• Thank guests as they depart.
• At the close of the complimentary breakfast, bus and clean all tables, clean, and mop the breakfast area, empty the trash receptacles, store, or dispose of all drinks, food items and supplies in accordance with operating standards and health codes.
• Clean all equipment and properly store it according to standards.
• Respond to guest needs, special requests, and complaints.
• Smile, acknowledge and greet guests.
• The above areas of responsibility are not all-inclusive and may be amended from time to time.

CORE COMPETENCIES:

• Communication: Provides and encourages the expression of diverse ideas and opinions, actively listens to others, works to resolve differences, and maintain work relationships.
• Teamwork: Actively participates in the work of the team by taking on different roles and responsibilities; encouraging efforts and contributions of others. Ensures that the tasks are completed through fair and reasonable sharing of responsibilities and opportunities for participation.
• Adaptability: Having flexibility in handing change, being able to juggle multiple demands, and adapting to new situations with new ideas and innovative approaches.
• Customer Service Focused: Establishes and maintains relationships with guests by listening and gaining their trust and is dedicated to exceeding customers’ expectations and requirements.
• Self-Management: Ability to regulate and control their emotions, thoughts, and behaviours, and having the ability to set goals independently and the initiative to achieve them.

QUALIFICATIONS:

• Completion of secondary school diploma (Grade 12) or equivalent
• Minimum 1 year customer service experience
• Must be friendly, outgoing, and be a team player
• Strong interpersonal skills
• Must possess the ability to communicate effectively within a diverse team environment
• Ability to work effectively and collaboratively in a multi-cultural environment with co-workers, managers, and guests
• Must be flexible to work early mornings, weekends, and holidays

PHYSICAL DEMANDS:

• The employee frequently is required to walk, stoop, bend, and kneel.
• The employee may be required to lift and/or move up to 25 pounds, and occasionally lift 50 pounds with assistance from a co-worker.
• Employee must be able to stand for long periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORKING CONDITIONS:

The duties of this job are performed in a fast-paced restaurant environment. The work environment can be dimly lit and noisy. During busy periods, you are under pressure to serve customers quickly and efficiently. The work is relatively safe, but care must be taken to avoid slips, falls, and burns.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Pay: $16.50 - $18.50 per hour

Work Location: In person