Breakfast Services Part-Timer

About the role

Breakfast Services Part-Timers are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently answer inquiries and provide food & beverage services throughout the hotel.

Key responsibilities

• Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner
• Clear tables and prepare for service for the next guests
• Refresh Food and Beverage in The Great Room
• Perform opening and closing duties, including storing all reusable foods, breaking down goods, cleaning all equipment and areas, cleaning and maintenance of coffee machine and setting up for next day breakfast
• Take responsibility for ensuring a positive guest experience
• Answer guests' enquiries practically and simply in adherence to brand standards
• Handle guests' complaints appropriately adhering to brand standards or direct them to Duty Managers
• Reliably handle all special needs and requests of guests
• Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates
• Clean and organize guest areas and pick up debris throughout public areas

About you

• Minimum high school/secondary education
• Great communication skills and basic computer literacy
• A positive and keen to learn attitude
• Proficient in written and spoken English with good communication skills