Breakfast Services Part-Timer

What’s the job?

Breakfast Services Part-Timers are the key point of contact for our guests. They are reliable, highly motivated and multi skilled employees who efficiently answer inquiries and provide food & beverage services throughout the hotel.

Your day-to-day

Welcome and acknowledge all guests according to company standards in a timely, friendly and efficient manner

Clear tables and prepare for service for the next guests

Refresh Food and Beverage in The Great Room

Complete closing duties, including storing all resuable foods, breaking down goods, cleaning all equipment and areas

Always take responsibility for ensuring a positive guest experience

Perform any other assigned reasonable duties and responsibilities as requested

Answer any guests’ enquiries practically and simply in adherence to brand standards

Handle guests’ complaints appropriately adhering to brand standards or direct them to Duty Managers

Reliably handle all special needs and requests of guests

Demonstrate BrandHearted behaviours by maintaining compliance with all brand standards, behaviors, hallmarks and license agreement mandates.

Responsible for IHG Rewards Club Member Recognition

Refresh Food and Beverage in The Great Room

Clean and Organize Guest Areas and Pick up debris throughout Public Areas

Updating constantly on local knowledge to improve the guest experience.

Perform other duties as assigned by the Duty Manager, Assistant Rooms Division Manager, Operations Manager, or General Manager.

What we need from you

Minimum high school/ secondary education

Great communication skills and basic computer literacy

A positive and keen to learn attitude.

Must be proficient in written and spoken English and with good communication skills

Toledo will be operrating a 119 room hotel with restaurant at 270 Jalan Besar. Hotel will be know as Holiday Inn Express Serangoon.