Breakfast Supervisor

The Scope

The Breakfast Supervisor will lead our breakfast operations and deliver exceptional dining experiences for our guests. Reporting to the Restaurant Manager, you will oversee the daily breakfast service, supervise the team, and ensure smooth and efficient operations while maintaining the highest service standards.

Key Responsibilities

• Supervise and coordinate daily breakfast operations to ensure excellent guest satisfaction.
• Lead, motivate, and support the breakfast service team, including Captains, Commis, and casual staff.
• Ensure team members maintain professional grooming, appearance, and service standards.
• Welcome and engage with guests, ensuring a warm and memorable dining experience.
• Monitor guest flow, table allocation, and restaurant set-up for efficient operations.
• Work closely with the kitchen team to ensure food quality, presentation, and availability meet hotel standards.
• Handle guest enquiries, feedback, and special requests in a professional and timely manner.
• Verify breakfast entitlements, process guest payments, and ensure accurate POS transactions.
• Ensure compliance with cashiering procedures, stock control measures, and hotel policies.
• Complete operational reports and provide effective shift handovers.
• Maintain a safe, clean, and organized restaurant environment.

Qualification

• Valid WSQ Food Safety & Hygiene Certificate.
• Minimum GCE 'N' Level and above.

Experience

• Minimum 2-4 years of F&B experience, including supervisory responsibilities.
• Experience in hotel breakfast operations or high-volume dining environments preferred.

Key Competencies

• Familiar with POS systems and basic computer applications.
• Strong leadership, communication and team management skills.
• Guest-focused with a passion for delivering exceptional service.
• Good understanding of restaurant operations, food safety and cost control.
• Able to work in a fast-paced environment and manage busy service periods effectively.
• Flexible to work early mornings, weekends and public holidays.