Breakfast Supervisor

The Old Cock Inn is a delightful pub & restaurant in the heart of Harpenden, offering guests the added benefit of six boutique bedrooms. We have a stylish and cosy restaurant, a relaxed and informal bar area with a roaring log fire for the colder months, and our lovely terrace garden at the back. We’re what you might call a ‘proper pub’ serving a selection of real ales and craft beers, alongside an extensive wine, gin and spirit list.

Position:

Supervisor duties include:

• Taking responsibility for the customer journey, ensuring their experience is second to none
• Taking accurate orders and working closely with kitchen staff
• Ensuring payments and receipts are correct
• Confidently recommending menu and drinks offerings
• Observing service and standards and reporting any incidents or issues
• Being a supportive and proactive leader

Requirements:

You will need to demonstrate:

• Previous Leadership experience in a hospitality or customer facing environment
• Enthusiasm and passion for food and beer
• The ability to deliver excellent customer service and great team work in a fast paced and pressurised environment
• A result driven and ambitious individual keen to develop your career and your teams

Other information:

We will offer you a great package:

• £13.50 - £14.00 p/h + tips
• 28 days holiday
• Company Pension scheme
• Retail and beer discounts
• Fun culture surrounded by a supportive team
• 50% off food on shift
• Refer a friend Bonus
• Employee Assistance programme
• Benefits portal
• Career development programme
• 30% dining discount of all managed houses
• Great working environment and great prospects!

We are a people-first business - Our pubs bring people together, and we believe our teams should reflect the communities we serve. We want everyone to feel welcome, valued, and able to be themselves at work. We are committed to creating an inclusive workplace where people are treated with respect and given equal opportunity to thrive, regardless of their background, experiences, or identity. Whether it's your first role in hospitality or your next career move, if you've got a positive attitude and a passion for looking after people, we'd love to hear from you.

If you need any adjustments or additional support during the recruitment process, please let us know when you apply.