BRIDAL CLIENT EXPERIENCE MANAGER

BRIDAL CLIENT EXPERIENCE MANAGER

Mrs. P Stitches | Toronto, Ontario
Hiring for Jan/Feb 2027

$25–$35/hour, based on experience and capabilities | Salary open for the right candidate with annual bonus

Help Shape the Next Chapter of a Growing Toronto Bridal Brand

Mrs. P Stitches is an elevated bridal alterations and customization atelier built around exceptional craftsmanship and an equally exceptional client experience.

We began operating full-time in 2026, and in our first year have already reached a significant stage of growth. Now, we're building the leadership team that will help take us into what comes next.

We're looking for an exceptional Bridal Client Experience Manager to lead our front-of-house experience and help build the team, standards and systems behind it.

This is not a traditional retail management role.

You will work directly with brides while leading the people around you. You will have the opportunity to influence how we serve, sell, hire, train and grow — and, as the company expands, so can your role.

THE ROLE

You will own the front-of-house bridal experience, fitting team and day-to-day sales execution at Mrs. P Stitches.

This is a working management position. You will continue conducting consultations and fittings while increasingly building a team capable of delivering an exceptional experience without everything depending on you.

What You'll Own

The Bridal Experience
Set the standard from consultation through final pickup — hospitality, communication, expectation-setting, follow-up, service recovery and the small details that make a bride feel genuinely cared for.

Consultations & Fittings
Understand each bride's vision, conduct polished fittings, make thoughtful alteration and customization recommendations, educate confidently, document decisions and create seamless handoffs to Production.

Front-of-House Leadership
Lead, coach and develop our fitters and Client Experience team. Build consistency in fitting technique, hospitality, communication, sales, documentation and client care.

Recruiting & Team Building
Help determine when the department needs additional talent. Recruit, interview, onboard and develop front-of-house team members as we grow.

Capacity & Operations
Own front-of-house scheduling and anticipate appointment demand, staffing needs and workflow issues before they become problems.

Sales Through Education
Lead day-to-day sales execution without compromising trust. Coach confident recommendations, strengthen follow-up, understand conversion and help brides discover what is possible with their gowns.

Client Experience Performance
Pay attention to what the numbers and our brides are telling us — conversion, reviews, follow-up, service issues, team performance and recurring friction — then turn those insights into a better experience.

WORKING WITH PRODUCTION

Client Experience and Production are two sides of the same promise.

You will lead the client, fitting and front-of-house side of the atelier.

Our Production leadership owns technical feasibility, construction, production capacity, craftsmanship and quality standards.

Together, you will ensure that what we promise our brides can be beautifully and realistically delivered — and that the bride experiences one seamless company from beginning to end.

RELIABILITY IS LEADERSHIP

This team will depend on you.

We are looking for someone who follows through, communicates proactively, arrives prepared and can be counted on as a steady presence for both our brides and our team.

In this role, reliability isn't simply an attendance expectation. It's part of leadership.

WHO WE'RE LOOKING FOR

You are warm, polished and emotionally intelligent. You genuinely enjoy people, but you are also commercially minded and comfortable discussing services, value and money.

You take ownership. You stay calm under pressure. You notice details. You enjoy developing people and making systems better.

Most importantly, you naturally ask:

How can we make this experience even better?

Experience in bridal, luxury retail, styling, fashion, alterations, hospitality, sales or another high-touch client environment is highly valued. Leadership experience is an asset.

WHERE THIS ROLE CAN GO

We are building for growth.

As the Client Experience department expands, this role can grow from personally delivering exceptional fittings to building and leading the team that delivers them at scale.

That means greater responsibility for people, hiring, training, performance, systems, sales and the overall client-experience function.

We're looking for someone who doesn't simply want their next job.

We're looking for someone who wants to help build what comes next.

WHY MRS. P STITCHES?

We believe bridal alterations can be more than a transaction.

They can be personal. Educational. Creative. Reassuring. And genuinely exciting.

We care deeply about craftsmanship — and just as deeply about how people feel while they're with us.

Mrs. P Stitches is still early in its story. For the right person, that creates a rare opportunity: join while we're building, make a meaningful impact and grow alongside the company.

HOW TO APPLY

Complete the Mrs. P Stitches Bridal Client Experience Manager application form:

https://airtable.com/appH8HbvmEYOrllc4/pagLhmX62KNxUoRJe/form

Pay: $25.00-$35.00 per hour

Expected hours: 40.0 per week

Benefits:

• Extended health care
• Life insurance
• Paid time off
• Vision care

Work Location: In person