Brisket Yard General Manager

About Brisket Yard

Brisket Yard is a low & slow BBQ restaurant built around great food, genuine hospitality and a memorable customer experience.

We’re looking for an ambitious and hands-on General Manager to take ownership of the day-to-day running and growth of the restaurant.

This is more than a traditional restaurant management position. We want someone who can lead a team, deliver an exceptional customer experience, understand the numbers and actively look for ways to increase sales and grow the business.

The Role

As General Manager, you will oversee the entire restaurant operation, including both the Front of House and Kitchen teams.

You will be responsible for maintaining high operational standards while monitoring the commercial performance of the restaurant.

We want someone who looks at the business and constantly asks:

What are our sales? What's working? What's not? And what can we do to grow?

You will also have an active involvement in Brisket Yard's marketing and social media, identifying opportunities to create content, run promotions and attract new and returning customers.

Key Responsibilities

Operations & Team Management

• Take overall responsibility for the day-to-day running of Brisket Yard.
• Lead and manage the Front of House and Kitchen teams.
• Recruit, train, motivate and develop staff.
• Manage staff rotas and labour requirements.
• Maintain excellent standards of food, service, cleanliness and presentation.
• Ensure smooth communication between FOH and Kitchen.
• Ensure opening and closing procedures are followed.
• Maintain food safety, health & safety and operational compliance.
• Deal professionally with customer feedback and complaints.

Sales & Business Growth

• Take ownership of the restaurant's sales performance.
• Monitor daily, weekly and monthly sales.
• Work towards agreed revenue and performance targets.
• Track customer numbers, average spend and trading patterns.
• Identify quieter periods and develop ideas to increase footfall.
• Look for opportunities to increase average customer spend.
• Train and motivate the FOH team to upsell appropriately.
• Develop promotions and initiatives designed to generate additional revenue.
• Monitor the performance of offers and promotions.
• Regularly report sales performance and opportunities to the owners.
• Actively contribute ideas for the continued growth of Brisket Yard.

Marketing & Social Media

• Have a good understanding of Instagram, TikTok, Facebook and modern social media.
• Identify content opportunities within the restaurant.
• Help create engaging content around our food, smokers, kitchen, staff and customer experience.
• Support marketing campaigns, offers, events and new product launches.
• Help grow Brisket Yard's local presence within Leicester.
• Identify opportunities to work with local businesses, influencers and content creators.
• Encourage customer reviews and user-generated content.
• Understand that social media engagement should ultimately contribute towards footfall, customer retention and sales.

Customer Experience

• Lead from the front and regularly interact with customers.
• Ensure every guest receives a welcoming and memorable experience.
• Build relationships with regular customers.
• Maintain high standards of hospitality across the team.
• Ensure staff have strong knowledge of the Brisket Yard menu and low & slow BBQ concept.
• Create an environment that encourages customers to return and recommend Brisket Yard to others.

What We're Looking For

We are looking for someone who is:

• Experienced in restaurant, hospitality or food-service management.
• A confident and motivational leader.
• Commercially minded and comfortable working with sales figures.
• Passionate about growing revenue.
• Customer-service focused.
• Comfortable managing both FOH and Kitchen teams.
• Knowledgeable about social media and digital marketing.
• Creative and able to identify marketing and content opportunities.
• Organised and capable of managing multiple priorities.
• Proactive rather than waiting to be told what to do.
• Able to take ownership and accountability for restaurant performance.
• Passionate about hospitality, food and building a growing brand.

Experience with BBQ or smokehouse restaurants is desirable but not essential. We will teach you the Brisket Yard way.

Salary & Bonus

£26,000 per annum

48 hours per week

In addition to the base salary, the General Manager will have the opportunity to earn performance-related bonuses based on agreed sales-growth targets.

We want our General Manager to benefit from helping grow the business — when Brisket Yard grows, your earning potential grows with it.

Career Opportunity

Brisket Yard is a growing brand, and we want someone who sees this as more than simply another restaurant management job.

For the right person, there will be opportunities for increased responsibility and career progression as the business expands.

If you're passionate about hospitality, understand sales and social media, and want the opportunity to take ownership of a growing restaurant, we'd love to hear from you.

BRISKET YARD
Low & Slow BBQ | Leicester

Pay: £26,000.00 per year

Benefits:

• Discounted or free food

Work Location: In person