British Telecom - International Voice Process

Location: Kolkata
Shift: 24/7 Rotational Shifts
Working Days: 5 Days a Week
Transport: Both Side Cab Facility

About BT Group

BT Group is one of the world's leading telecommunications and networking companies, serving customers across multiple countries. Join our dynamic team and build your career with a global organization known for innovation, customer excellence, and employee growth.

Job Overview

BT Group is hiring for an International Customer Service Voice Process in Kolkata. We are looking for customer-centric professionals with excellent communication skills and experience in handling international customers.

If you are passionate about delivering outstanding customer service and can join immediately, we'd love to hear from you.

Mandatory Requirements

Minimum 10 Months of International Voice Process Experience
Excellent verbal and written English communication skills
Strong customer service and problem-solving skills
Comfortable working in 24/7 rotational shifts and rotational offs
Immediate joiners preferred

Key Responsibilities

• Handle inbound customer interactions professionally and efficiently.
• Deliver prompt and accurate resolutions to customer concerns.
• Provide an exceptional customer experience in every interaction.
• Meet quality, productivity, and customer satisfaction targets.
• Accurately document customer conversations and actions taken.
• Adhere to BT Group processes and compliance guidelines.

What BT Group Offers

Attractive Salary Package
Night Shift Allowance (as per applicable shift timings)
Both Side Cab Facility
Medical Insurance Coverage for Employee, Spouse & Children
Provident Fund (PF) Benefits
5-Day Working Week
Career Growth Opportunities within BT Group
Performance Recognition & Rewards
Opportunity to work in a global and inclusive work environment

Important Note

Minimum 10 Months of International Voice Experience is mandatory.
Candidates without relevant International Voice Process experience will not be considered.
Excellent communication skills are essential for this role.
Immediate joiners only.