Broker Coordinator

Role Description

This is a full-time on-site role for a Broker Coordinator located in Makati. The Broker Coordinator provides essential administrative and operational support to brokers, ensuring smooth transactions and maintaining strong relationships with clients and agents. The position requires attention to detail, excellent communication skills, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

Administrative Support:

• Coordinate and manage paperwork for real estate transactions or insurance policies.
• Prepare, review, and maintain contracts, listings, and other documents.
• Manage and maintain databases for client and property records.
• Assist in organizing meetings, appointments, and follow-up tasks.

Communication & Liaison:

• Act as a point of contact between brokers, clients, insurance companies, and other third-party stakeholders.
• Facilitate communication between brokers and other team members, including agents and office staff.
• Answer calls and respond to inquiries, providing general information and updates.

Transaction Coordination:

• Ensure all transactions, from beginning to end, are processed efficiently and in compliance with regulations.
• Monitor the progress of ongoing transactions and keep clients informed.
• Track deadlines and ensure timely submission of necessary documents and payments.

Compliance & Regulatory:

• Ensure all broker activities adhere to industry laws, regulations, and internal policies.
• Maintain up-to-date knowledge of industry changes and ensure compliance.

Client Relationship Management:

• Provide exceptional customer service to clients, handling any inquiries or concerns.
• Assist brokers in managing and maintaining relationships with clients.

Marketing & Promotion:

• Assist with marketing initiatives and promotional activities, including online listings or advertising campaigns.
• Help create marketing materials, such as brochures and presentations.

Database & Document Management:

• Organize and maintain files for clients, properties, policies, or transactions.
• Ensure accurate record-keeping and manage digital and physical filing systems.

Team Collaboration:

• Support the broker team in administrative tasks, project management, and research.
• Help onboard new brokers or agents and provide training on internal systems and procedures.

Skills and Qualifications:

• Education: Bachelor’s degree in Business, Real Estate, or a related field (preferred).
• Experience: Prior experience in real estate, insurance, or office administration is preferred.
• Technical Skills: Proficiency in office software and document management tools.
• Communication Skills: Excellent verbal and written communication skills.
• Organizational Skills: Ability to multitask, manage deadlines, and maintain attention to detail.
• Problem-Solving: Strong ability to resolve issues independently and make quick decisions.
• Industry Knowledge: Familiarity with real estate, insurance, or financial markets is a plus.