Broker Strategy Partner

Broker Strategy Partner

Key Responsibilities

• Act as the primary point of contact for all brokers across Basic, Claimed, and Pro tiers.
• Manage the complete broker journey, including onboarding, profile claims, approvals, account support, and ongoing relationship management.
• Build and maintain a written growth strategy for every Pro broker, covering:
• Profile health and optimization
• Lead-generation targets
• Advertising opportunities
• Promotions and campaigns
• Events and webinars
• Content and platform placements
• Guide Basic and Claimed brokers toward profile completion, engagement, and conversion to Pro.
• Monitor broker reviews and complaints, follow up on outstanding responses, and coach brokers on reputation management and customer communication.
• Own renewals, upsells, retention, and quarterly business/strategy reviews.
• Track broker performance and proactively identify opportunities to improve leads, visibility, engagement, and revenue.
• Build strong, long-term relationships with broker management and decision-makers.
• Collect broker feedback, identify recurring challenges, and communicate product and feature requests to the Product Owner.
• Maintain accurate records of broker activity, performance, action items, and growth plans.

Requirements

• 3–5 years of experience in account management, customer success, partnerships, business development, or a similar client-facing role.
• Experience in fintech, financial services, real estate, or brokerage is preferred.
• Strong relationship-management and communication skills.
• Comfortable managing a portfolio of accounts end-to-end and taking ownership of client outcomes.
• Ability to develop and present structured growth strategies to broker owners, managers, and senior leadership.
• Strong follow-up, organization, and problem-solving skills.
• Commercial mindset with experience identifying upsell, renewal, and growth opportunities.
• Comfortable working with performance metrics, CRM systems, and account-management tools.

Key Performance Indicators (KPIs)

• Net Revenue Retention (NRR)
• Basic → Pro Upgrade Rate
• Onboarding Completion Time: Under 7 days
• Pro Brokers with an Active Growth Strategy: 100%
• Broker Response Rate to Reviews & Complaints
• Broker retention and renewal rate
• Pro broker lead and engagement growth
• Upsell and expansion revenue
• Broker satisfaction and relationship health

Salary

AED 4,000 – AED 5,000 per month, depending on experience and qualifications.

What Success Looks Like

The Broker Strategy Partner should ensure that every broker on BrokerBazaar has a clear owner, receives proactive support, and has a defined path for growth.

For Pro brokers specifically, success means having a clear strategy, measurable targets, regular reviews, and continuous optimization to increase visibility, leads, engagement, revenue, and retention on BrokerBazaar.

Pay: From AED4,000.00 per month

Experience:

• Forex: 1 year (Required)

Work Location: In person