Brokerage Coordinator

role accountabilities

• Execute defined solutions to meet Client expectations
• Establish and maintain relationships with a North American Network of preferred common carrier partners.
• Negotiate and coordinate scheduling of Carrier Partners in service of client orders
• Prepare daily manifest for dock operations
• Reconcile daily manifests and reports daily, investigating and escalate any issues to account managers for immediate resolution
• Confirm daily, all orders have been picked up off / delivered too the dock and resolve & communicate any issues using available resources
• Approve/dispute accessorial charges and invoices
• Crosstrain all responsibilities to assigned back up
• Keep current list of all common carrier websites, usernames, passwords and contacts
• Proactively communicate potential delays and service violations to the appropriate team member. Execute alternative recovery solution when required.
• Capture & communicate accessorial revenue in real time and update contracts with redirects, waiting time, driver-assists, lumpers, etc. where applicable
• Ensure the correct internal flow of client paperwork that crosses the ONE For Freight dock daily.
• Manage all invoices related to carrier partners
• Manage the ONE Board daily and facilitate how orders move through the ONE For Freight Transportation Solution Roundabout

performance measures

· On Time Service by order

· Contribution Margin by order

· Accessorial charges for captured revenue

team accountabilities

• Understand and adhere to all company policies, procedures, best practices, and applicable employment and safety legislation.
• Always conduct yourself in a professional and ethical manner.
• Accountable to ensure that coverage is arranged during absence from the office.
• Diligently communicate any training, equipment, resource, or accommodation needs.
• Diligently communicate any instances of misconduct or harassment.
• Attend all company mandated training sessions and complete all training items mandated by company policy and applicable legislation.
• Keep a clean and tidy workspace.

education, skills & attributes required

Ontario Secondary School Diploma, or GED Equivalent

English Literacy; French Literacy an asset

4-6+ Years’ Experience – Brokerage & Carrier Relations

4-6+ Years’ Experience – Transportation & Logistics Industry: Domestic & Cross Border Trucking

Exceptional Oral & Written Communication Skills

Detail Oriented

Diploma in Supply Chain Management or related field or an industry-related professional designation an asset

Working Knowledge of North American Rail Systems & Scheduling; Container Types & Sizes; Freight Dimensions

Proficiency in Microsoft Office (Word, Excel, Outlook) and general knowledge of computer and internet-based applications

Strong understanding of the geography of Canada & USA required

Flexible Availability - Must be able to work in an ‘on-call’ environment for short periods (i.e. occasional ‘on-call’ status, late shifts, emergency response management, department coverage, as required by the Senior Leadership Team)

Strong time management skills required

Ability to work both independently and in a team environment

Job Types: Full-time, Permanent

Pay: $48,000.00 per year

Experience:

• brokerage: 3 years (preferred)
• Logistics: 3 years (preferred)

Work Location: In person