Brokerage Customer Support Specialist

The Brokerage Customer Support Specialist supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS) operations environment. He/She analyzes and responds to customers' requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities. This position reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles. The Brokerage Customer Support Specialist maintains ongoing relationships with customers and assists with customer set ups. He/She provides service failure recovery management. This position provides back-up support to customer accounts and provides customer training on SCS systems. This position may require travel to customer locations for business and quality reviews.

Job Type

Permanent

Responsibilities

• The Brokerage Customer Support Specialist supports customer accounts, either at a customer's place of business or in a traditional Supply Chain Solutions (SCS) operations environment.
• Analyzes and responds to customers' requests, resolves customer issues, conducts research, prepares reports, and identifies account penetration opportunities.
• Reviews rates, tracks shipments and orders, prepares reports, and updates customer files and profiles.
• The Brokerage Customer Support Specialist maintains ongoing relationships with customers and assists with customer set ups.
• He/She provides service failure recovery management.
• This position provides back-up support to customer accounts and provides customer training on SCS systems.
• This position may require travel to customer locations for business and quality reviews.

Skills

• Customer support
• Relationship management
• Account management
• SCS systems
• Customer training
• Report preparation
• Data analysis
• Tracking shipments
• Service failure recovery management