BSA OPERATIONS MANAGER

ABOUT THE ROLE

The BSA Operations Manager runs the day-to-day engine of CTB’s BSA/AML and Sanctions program. Reporting to the Chief Compliance Officer / BSA Officer, the Manager owns customer onboarding, transaction monitoring, screening, investigations, and regulatory reporting, and grows the analyst team as the Trust Bank scales. This is a chance to build a financial-crimes function from the ground up at the intersection of AI, stablecoins, and regulated banking.

WHAT YOU’LL DO

• Own client onboarding: run know-your-business onboarding and due diligence for new clients.
• Run ongoing monitoring: manage risk-based CDD refresh and transaction monitoring across fiat and digital assets.
• Operate sanctions and risk screening within the Trust Bank’s compliance gate, along with the resulting reporting.
• Investigate suspicious activity and own regulatory reporting and record-keeping, plus management and Board reporting for the areas you own.
• Maintain funds-transfer and Travel Rule compliance across all transaction types.
• Design and deliver BSA/AML and Sanctions training to the team, and support the BSA Officer in developing training for Management and the Board.
• Supervise and grow the BSA/AML analyst team and support independent testing and examinations.

WHAT YOU’LL BRING

• 7+ years of hands-on BSA/AML/Sanctions experience at a bank, trust company, or regulated fintech, with direct ownership of CIP/CDD/EDD, transaction monitoring, OFAC screening, and SAR investigation and filing.
• Strong command of the Bank Secrecy Act, FinCEN regulations, OFAC sanctions requirements, and funds-transfer and Travel Rule recordkeeping.
• Experience operating or tuning transaction monitoring and sanctions screening systems and managing alert and case workflows.
• Clear writing, examination-ready documentation, and sharp investigative judgment.
• Comfort in ambiguous, build-from-scratch environments, with a desire to help define the process, not just run it.

NICE TO HAVE

• AML and Sanctions experience in a digital-asset context, including familiarity with leading blockchain analytics tools (e.g., Chainalysis, TRM Labs, Elliptic).
• Experience at a national trust bank or other OCC-regulated institution, or through a de novo charter and early examinations.
• Experience related to implementing systems that leverage AI and ML to increase quality and productivity within the function.
• CAMS, CFCS, or comparable certification.
• Experience supervising or building a team.